of October 11, 2017 No. 4580-U
About procedure for the organization and carrying out personal reception of citizens in public reception of the Bank of Russia in central office of the Bank of Russia
This Instruction based on article 13 of the Federal Law of May 2, 2006 No. 59-FZ "About procedure for consideration of addresses of citizens of the Russian Federation" (The Russian Federation Code, 2006, No. 19, Art. 2060; 2010, No. 27, Art. 3410; No. 31, Art. 4196; 2013, No. 19, Art. 2307; No. 27, Art. 3474; 2014, No. 48, Art. 6638; 2015, No. 45, the Art. 6206) establishes procedure for the organization and carrying out personal reception of citizens of the Russian Federation, foreign citizens, stateless persons, representatives of associations of citizens, including legal entities (further - citizens), in the Public reception of the Bank of Russia in central office of the Bank of Russia (further - the Public reception).
1. The public reception performs the organization and carrying out personal reception of citizens for the questions which are within the competence of the Bank of Russia, carries out directory, methodical and analytical work on the organization and carrying out personal reception of citizens.
2. The organization of work of the Public reception is performed by Service on consumer protection and ensuring availability of financial services of the Bank of Russia.
3. Information on the address, operating mode of the Public reception and procedure for preliminary record on personal reception of citizens is posted on the official site of the Bank of Russia on the Internet.
4. Preliminary record of citizens on personal acceptance is performed by the employee of the Bank of Russia by phone, in the Public reception, and also by means of the official site of the Bank of Russia on the Internet.
5. In the rooms of the Public reception equipped for carrying out personal reception of citizens technical means of the Bank of Russia for audio-and video recording are used.
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The document ceased to be valid since October 13, 2023 according to the Instruction of the Central bank of the Russian Federation of September 29, 2023 No. 6555-U