55. Passport of the state service

1

Name of service

Provision of the primary general education, education and content of orphan children and children without parental support - Chapter 1, Item 8 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

Educational organizations, boarding schools and orphanages.

The list of the organizations providing the state service together with their contact information and the standard of the state service is placed at information stands, the websites of the central executive body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy (further - the authorized body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy), its territorial subdivisions and the educational organizations

3

Consumers of the state service

Orphan children, children without parental support, aged from 6 up to 11 years, living in the territory of the Kyrgyz Republic

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic (Article 45);

The code of the Kyrgyz Republic about children (Article 37);

The law of the Kyrgyz Republic "About education" (Article 33);

The standard regulations on the public residential educational institutions for orphan children, children without parental support approved by the order of the Government of the Kyrgyz Republic of December 21, 1995 No. 556;

the order of the Government of the Kyrgyz Republic "About approval of the Standard regulations on the general education organization" of September 12, 2011 No. 541

5

Resulting effect of the provided state service

Contents of the main general education programs of the primary general education are directed on:

- forming at the studying knowledge meeting the modern requirements;

- mastering all-educational skills, the methods of cognitive activity providing successful studying of objects;

- aspiration to self-education, self-organization, self-checking and self-assessment;

- education of interest in school and study, development of educational and cognitive motivation;

- forming of skills and abilities of educational cooperation, desire to take part in educational dialogue, to collectively discuss offers, problems, etc.

Pupils seize theoretical knowledge and practical skills according to the State educational standard in the field of school education.

The pupils who completely mastered general education programs for the established curriculum and educational state standards for the I step of education are transferred by the decision of faculty meeting of the general education organization to the following class and/or on the II step of education (the order of the Government of the Kyrgyz Republic of 23.07.2004 No. 554)

6

Conditions of provision of the state service

Provision of service is performed:

- indoors, answering to the established sanitary standards, including:

the educational offices equipped and equipped according to requirements for objects, laboratory, availability of the necessary equipment in set on one educational group, including devices and tools;

- availability of the gym, sports equipment, the equipped sports ground or stadium;

availability of library, dining room;

availability of medical office;

availability of educational economy (if the corresponding preparation is conducted);

availability of set of the educational planning documentation, including the curriculum, programs for all objects, evident materials, examination materials, education and guidelines manuals;

completeness of the educational organizations by pedagogical personnel and their compliance to qualification requirements;

- in the presence of easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for persons with limited opportunities of health on sight and hearing, and faces with limited opportunities of health with violations of the musculoskeletal device (further - LOVZ), equipped (buildings, rooms) ramps, hand-rail.

Rooms have toilets (in regions, in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone.

For convenience of visitors in the place of provision of service the list of the documents necessary for service acquisition, and application forms are placed

7

Term of provision of the state service

Normative terms of training - 4 years.

Documents acceptance is performed in case of personal acceptance within no more than 20 minutes

Informing receivers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on provision of the state service can be obtained:

- in public reception of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy;

- on the website of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, its territorial subdivisions, the websites of the educational organizations;

- in case of the personal appeal to the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy and to the educational organizations;

- at information stands, from brochures, booklets in the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, its territorial subdivisions and in the educational organizations.

Reception of citizens in the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy its territorial subdivisions and in the educational organizations is made in day of their address.

Information is provided in the state and official languages

9

Methods of distribution of information on the state service

Distribution of information on the rendered service is performed through:

- Media (newspapers, radio, television);

- the website of the authorized state body pursuing state policy and exercising control in the field of education, science and youth policy, the websites of the educational organizations;

- information stands, brochures, booklets;

- personal address and contacts by phone;

- public reception of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy.

Addresses, phone numbers and operating mode together with the standard of the state service are placed at the stand, the website of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy at stands and the websites of the educational organizations

Servicing and rendering the state service

10

Communication with visitors

In the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy and in the educational organizations information plates on doors of offices of the employees involved in rendering service are placed.

All employees working with the population have the personified plates (badges) with indication of surname, name, middle name and position.

In case of communication with visitors employees observe the following basic principles of ethics: be polite, benevolent, correct, patient, basic, aim to understand deeply being of question, be able to listen to the interlocutor and understand its line item, and also reason for the made decisions.

Job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the law of the Kyrgyz Republic providing the respect for ethical standards, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by all employees.

With special needs on medical and social indications (LOVZ, aged pensioners, veterans of war and work, expectant mothers) communication and provision of service is made for persons in form, clear and available to them

11

Methods of ensuring confidentiality

Information on the applicant and the service rendered to him can be provided only on the bases provided in the legislation of the Kyrgyz Republic

12

The list of necessary documents and/or actions from the consumer of the state service

The educational organization shall inform parents (legal representatives) of the consumer of service of the charter and other local documents regulating educational and educational processes.

From the consumer (legal representatives) of the state service documents/action in the following cases are provided:

- the certificate of birth (original), and in the absence of the certificate is provided the conclusion of medical examination certifying age of the child;

- the pension book on the children receiving benefit on loss of the supporter;

- medical records of the child in form No. 63 and form No. 26;

- certificate of contacts with infectious diseases;

- the conclusion of tubdispanser that the child can be in children's collective;

- the act of territorial authorized body on social protection about temporary accommodation of the child (for a period of 6 months) or the judgment.

Acceptance is performed within year

13

Cost of paid state service

The state service is provided free of charge

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- reliability and timeliness, in accordance with the terms and the service provision terms declared in the standard of the rendered service;

- non-admission of discrimination on the basis of floor, race, language, disability, ethnic origin, religion, age, political and other convictions, educations, origins, property or other status, and also other circumstances;

- availability, reclamation at citizens only of those documents for receipt of service which are specified in the standard;

- compliance of conditions of provision of service to the requirements established by this standard: access to the building, availability of household conveniences, the schedule of acceptance convenient for citizens, availability and availability of information support (in printing and electronic formats);

- correctness and politeness of employees when rendering the state service, consultation during all procedure of rendering service;

- compliance of resulting effect (the received service) to expectations of the applicant;

- availability of the complaint book of citizens in the available place

15

Provision of services in electronic format

The state service in electronic format is not provided

Refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

The list of the bases for refusal in documents acceptance, necessary for provision of the state service:

- lack of packet of necessary documents;

- availability of medical contraindications

17

Procedure for appeal

By inadequate provision of service the applicant has the right to address with the oral or written complaint management of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or the educational organization.

The written complaint is submitted in a free form and shall contain full name of the receiver of service, residence address, phone number, and also claim essence, the signature of the receiver of service and date.

The authorized employee registers the claim within 1 working day and sends for consideration to management.

Consideration of claims and claims is performed in accordance with the established procedure by management of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or the educational organization.

The term of consideration of the written address and the direction of the answer to the applicant shall not exceed 14 days from the date of its registration.

In case of dissatisfaction the made decision according to the claim the applicant has the right to appeal the decision of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or the educational organization judicially

18

Frequency of review of the standard of the state service

The standard of the state service is reviewed at least once in three years

56. Passport of the state service

1

Name of service

Provision of the primary general education to children with violations of intellectual development - Chapter 1, Item 9 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

General education organizations, special general education organizations.

The list of the organizations providing the state service together with their contact information and the standard of the state service is placed at information stands, the websites of the central executive body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy (further - the authorized body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy), its territorial subdivisions and the educational organizations

3

Consumers of the state service

Children aged from 6 up to 11-12 years, in exceptional cases children are more senior than 12 years which are living in the territory of the Kyrgyz Republic and having the corresponding medical indication

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic (Article 45);

The code of the Kyrgyz Republic about children (Article 37);

The law of the Kyrgyz Republic "About education" (Article 33);

The standard regulations on the special educational organizations for children with violations of intellectual and physical development approved by the order of the Government of the Kyrgyz Republic of December 21, 1995 No. 555

5

Resulting effect of the provided state service

Contents of the main general education programs of the primary general education are directed on:

- forming at the studying knowledge meeting the modern requirements;

- mastering all-educational skills, the methods of cognitive activity providing successful studying of objects;

- aspiration to self-education, self-organization, self-checking and self-assessment;

- education of interest in school and study, development of educational and cognitive motivation;

- forming of skills and abilities of educational cooperation, desire to take part in educational dialogue, to collectively discuss offers, problems, etc.

Pupils seize theoretical knowledge and practical skills according to the State educational standard in the field of school education.

The pupils who completely mastered general education programs for the established curriculum and educational state standards for the I step of education are transferred by the decision of faculty meeting of the general education organization to the following class and/or on the II step of education (the order of the Government of the Kyrgyz Republic of July 23, 2004 No. 554)

6

Conditions of provision of the state service

Provision of service is performed:

- indoors, answering to the established sanitary standards, including:

the educational offices equipped and equipped according to requirements for objects, laboratory, availability of the necessary equipment in set on one educational group, including devices and tools;

availability of the gym, sports equipment, the equipped sports ground or stadium;

availability of library, dining room;

availability of medical office;

availability of educational economy (if the corresponding preparation is conducted);

availability of set of the educational planning documentation, including the curriculum, programs for all objects, evident materials, examination materials, education and guidelines manuals;

completeness of the educational organizations by pedagogical personnel and their compliance to qualification requirements;

- in the presence of easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for persons with limited opportunities of health on sight and hearing, and faces with limited opportunities of health with violations of the musculoskeletal device (further - LOVZ), equipped (buildings, rooms) ramps, hand-rail.

Rooms have toilets (in regions, in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone.

For convenience of visitors in the place of provision of service the list of the documents necessary for service acquisition, and application forms are placed

7

Term of provision of the state service

Normative terms of training - 4 years.

Documents acceptance is performed in case of personal acceptance within no more than 20 minutes

Informing receivers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on provision of the state service can be obtained:

- in public reception of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy;

- on the website of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, its territorial subdivisions, the websites of the educational organizations;

- in case of the personal appeal to the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy and to the educational organizations;

- at information stands, from brochures, booklets in the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, its territorial subdivisions and in the educational organizations.

Reception of citizens in the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy its territorial subdivisions and in the educational organizations is made in day of their address.

Information is provided in the state and official languages

9

Methods of distribution of information on the state service

Distribution of information on the rendered service is performed through:

- Media (newspapers, radio, television);

- the website of the authorized state body pursuing state policy and exercising control in the field of education, science and youth policy, the websites of the educational organizations;

- information stands, brochures, booklets;

- personal address and contacts by phone;

- public reception of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy.

Addresses, phone numbers and operating mode together with the standard of the state service are placed at the stand, the website of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy at stands and the websites of the educational organizations

Servicing and rendering the state service

10

Communication with visitors

In the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy and in the educational organizations information plates on doors of offices of the employees involved in rendering service are placed.

All employees working with the population have the personified plates (badges) with indication of surname, name, middle name and position.

In case of communication with visitors employees observe the following basic principles of ethics: be polite, benevolent, correct, patient, basic, aim to understand deeply being of question, be able to listen to the interlocutor and understand its line item, and also reason for the made decisions.

Job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the law of the Kyrgyz Republic providing the respect for ethical standards, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by all employees.

With special needs on medical and social indications (LOVZ, aged pensioners, veterans of war and work, expectant mothers) communication and provision of service is made for persons in form, clear and available to them

11

Methods of ensuring confidentiality

Information on the applicant and the service rendered to him can be provided only on the bases provided in the legislation of the Kyrgyz Republic

12

The list of necessary documents and/or actions from the consumer of the state service

The general education organization shall inform parents (legal representatives) of the consumer of service of the charter and other local documents regulating educational and educational processes.

From the consumer / legal representatives of the state service the following documents / actions in the following cases are provided:

- the certificate of birth (original), and in the absence of the certificate is provided the conclusion of medical examination certifying age of the child;

- the pension book on the children receiving benefit on loss of the supporter;

- medical records of the child in form No. 63 and form No. 26;

- certificate of contacts with infectious diseases;

- the conclusion of tubdispanser that the child can be in children's collective;

- the conclusion психолого - medico-pedagogical consultation.

Acceptance is performed within year

13

Cost of paid state service

The state service is provided free of charge

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- reliability and timeliness, in accordance with the terms and the service provision terms declared in the standard of the rendered service;

- non-admission of discrimination on the basis of floor, race, language, disability, ethnic origin, religion, age, political and other convictions, educations, origins, property or other status, and also other circumstances;

- availability, reclamation at citizens only of those documents for receipt of service which are specified in the standard;

- compliance of conditions of provision of service to the requirements established by this standard: access to the building, availability of household conveniences, the schedule of acceptance convenient for citizens, availability and availability of information support (in printing and electronic formats);

- correctness and politeness of employees when rendering the state service, consultation during all procedure of rendering service;

- compliance of resulting effect (the received service) to expectations of the applicant;

- availability of the complaint book of citizens in the available place

15

Provision of services in electronic format

It is not provided

Refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

The list of the bases for refusal in documents acceptance, necessary for provision of the state service:

- lack of packet of necessary documents;

- availability of medical contraindications

17

Procedure for appeal

By inadequate provision of service the applicant has the right to address with the oral or written complaint management of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or the educational organization.

The written complaint is submitted in a free form and shall contain full name of the receiver of service, residence address, phone number, and also claim essence, the signature of the receiver of service and date.

The authorized employee registers the claim within 1 working day and sends for consideration to management.

Consideration of claims and claims is performed in accordance with the established procedure by management of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or the educational organization.

The term of consideration of the written address and the direction of the answer to the applicant shall not exceed 14 days from the date of its registration.

In case of dissatisfaction the made decision according to the claim the applicant has the right to appeal the decision of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or the educational organization judicially

18

Frequency of review of the standard of the state service

The standard of the state service is reviewed at least once in three years

57. Passport of the state service

1

Name of service

Provision of the primary general education, education and content to children with violations of intellectual development - Chapter 1, Item 10 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

Special boarding schools.

The list of the organizations providing the state service together with their contact information and the standard of the state service is placed at information stands, the websites of the central executive body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy (further - the authorized body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy), its territorial subdivisions and the educational organizations

3

Consumers of the state service

Children aged from 6 up to 11-12 years, in exceptional cases children are more senior than 12 years which are living in the territory of the Kyrgyz Republic and having the corresponding medical indication

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic (Article 45);

The code of the Kyrgyz Republic about children (Article 37);

The law of the Kyrgyz Republic "About education" (Article 33);

The standard regulations on the special educational organizations for children with violations of intellectual and physical development approved by the order of the Government of the Kyrgyz Republic of December 21, 1995 No. 555

5

Resulting effect of the provided state service

Contents of the main general education programs of the primary general education are directed on:

- forming at the studying knowledge meeting the modern requirements;

- mastering all-educational skills, the methods of cognitive activity providing successful studying of objects;

- aspiration to self-education, self-organization, self-checking and self-assessment;

- education of interest in school and study, development of educational and cognitive motivation;

- forming of skills and abilities of educational cooperation, desire to take part in educational dialogue, to collectively discuss offers, problems, etc.

Pupils seize theoretical knowledge and practical skills according to the State educational standard in the field of school education.

The pupils who completely mastered general education programs for the established curriculum and educational state standards for the I step of education are transferred by the decision of faculty meeting of the general education organization to the following class and/or on the II step of education

6

Conditions of provision of the state service

Provision of service is performed:

- indoors, answering to the established sanitary standards, including:

the educational offices equipped and equipped according to requirements for objects, laboratory, availability of the necessary equipment in set on one educational group, including devices and tools;

availability of the gym, sports equipment, the equipped sports ground or stadium;

availability of library, dining room;

availability of medical office;

availability of educational economy (if the corresponding preparation is conducted);

availability of set of the educational planning documentation, including the curriculum, programs for all objects, evident materials, examination materials, education and guidelines manuals;

completeness of the educational organizations by pedagogical personnel and their compliance to qualification requirements;

- in the presence of easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for persons with limited opportunities of health on sight and hearing, and faces with limited opportunities of health with violations of the musculoskeletal device (further - LOVZ), equipped (buildings, rooms) ramps, hand-rail.

Rooms have toilets (in regions, in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone.

For convenience of visitors in the place of provision of service the list of the documents necessary for service acquisition, and application forms are placed

7

Term of provision of the state service

Normative terms of training - 4 years.

Documents acceptance is performed in case of personal acceptance within no more than 20 minutes

Informing receivers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on provision of the state service can be obtained:

- in public reception of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy;

- on the website of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, its territorial subdivisions, the websites of the educational organizations;

- in case of the personal appeal to the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy and to the educational organizations;

- at information stands, from brochures, booklets in the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, its territorial subdivisions and in the educational organizations.

Reception of citizens in the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy its territorial subdivisions and in the educational organizations is made in day of their address.

Information is provided in the state and official languages

9

Methods of distribution of information on the state service

Distribution of information on the rendered service is performed through:

- Media (newspapers, radio, television);

- the website of the authorized state body pursuing state policy and exercising control in the field of education, science and youth policy, the websites of the educational organizations;

- information stands, brochures, booklets;

- personal address and contacts by phone;

- public reception of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy.

Addresses, phone numbers and operating mode together with the standard of the state service are placed at the stand, the website of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy at stands and the websites of the educational organizations

Servicing and rendering the state service

10

Communication with visitors

In the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy and in the educational organizations information plates on doors of offices of the employees involved in rendering service are placed.

All employees working with the population have the personified plates (badges) with indication of surname, name, middle name and position.

In case of communication with visitors employees observe the following basic principles of ethics: be polite, benevolent, correct, patient, basic, aim to understand deeply being of question, be able to listen to the interlocutor and understand its line item, and also reason for the made decisions.

Job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the law of the Kyrgyz Republic providing the respect for ethical standards, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by all employees.

With special needs on medical and social indications (LOVZ, aged pensioners, veterans of war and work, expectant mothers) communication and provision of service is made for persons in form, clear and available to them

11

Methods of ensuring confidentiality

Information on the applicant and the service rendered to him can be provided only on the bases provided in the legislation of the Kyrgyz Republic

12

The list of necessary documents and/or actions from the consumer of the state service

The educational organization shall inform parents (legal representatives) of the consumer of service of the charter and other local documents regulating educational and educational processes.

From the consumer / legal representatives of the state service the following documents / actions (perhaps and in electronic option) in the following cases are provided:

- the certificate of birth (original), and in the absence of the certificate is provided the conclusion of medical examination certifying age of the child;

- the pension book on the children receiving disability benefit;

- medical documents on the state of health of the child (forms No. 26 and 63);

- certificate of contacts with infectious diseases;

- the conclusion of tubdispanser that the child can be in children's collective;

- the conclusion психолого - medico-pedagogical consultation;

- the direction of the authorized body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or its territorial subdivision.

Acceptance of children is performed within year

13

Cost of paid state service

The state service is provided free of charge

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- reliability and timeliness, in accordance with the terms and the service provision terms declared in the standard of the rendered service;

- non-admission of discrimination on the basis of floor, race, language, disability, ethnic origin, religion, age, political and other convictions, educations, origins, property or other status, and also other circumstances;

- availability, reclamation at citizens only of those documents for receipt of service which are specified in the standard;

- compliance of conditions of provision of service to the requirements established by this standard: access to the building, availability of household conveniences, the schedule of acceptance convenient for citizens, availability and availability of information support (in printing and electronic formats);

- correctness and politeness of employees when rendering the state service, consultation during all procedure of rendering service;

- compliance of resulting effect (the received service) to expectations of the applicant;

- availability of the complaint book of citizens in the available place

15

Provision of services in electronic format

It is not provided

Refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

The list of the bases for refusal in documents acceptance, necessary for provision of the state service:

- lack of packet of necessary documents;

- availability of medical contraindications

17

Procedure for appeal

By inadequate provision of service the applicant has the right to address with the oral or written complaint management of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or the educational organization.

The written complaint is submitted in a free form and shall contain full name of the receiver of service, residence address, phone number, and also claim essence, the signature of the receiver of service and date.

The authorized employee registers the claim within 1 working day and sends for consideration to management.

Consideration of claims and claims is performed in accordance with the established procedure by management of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or the educational organization.

The term of consideration of the written address and the direction of the answer to the applicant shall not exceed 14 days from the date of its registration.

In case of dissatisfaction the made decision according to the claim the applicant has the right to appeal the decision of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or the educational organization judicially

18

Frequency of review of the standard of the state service

The standard of the state service is reviewed at least once in three years

58. Passport of the state service

1

Name of service

Provision of the primary general education, education and content to children with delay of mental development - Chapter 1, Item 11 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

Educational organizations and/or special boarding school.

The list of the organizations providing the state service together with their contact information and the standard of the state service is placed at information stands, the websites of the central executive body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy (further - the authorized body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy), its territorial subdivisions and the educational organizations

3

Consumers of the state service

Children aged from 7 up to 12 years, having the conclusion психолого - medico-pedagogical consultation about delay of mental development, living in the territory of the Kyrgyz Republic

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic (Article 45);

The code of the Kyrgyz Republic about children (Article 37);

The law of the Kyrgyz Republic "About education" (Article 33);

Standard regulations on the special educational organizations for children with violations of the intellectual and physical development approved by the order of the Government of the Kyrgyz Republic of December 21, 1995 No. 555

5

Resulting effect of the provided state service

Contents of the main general education programs of the primary general education are directed on:

- forming at the studying knowledge meeting the modern requirements;

- mastering all-educational skills, the methods of cognitive activity providing successful studying of objects;

- aspiration to self-education, self-organization, self-checking and self-assessment;

- education of interest in school and study, development of educational and cognitive motivation;

- forming of skills and abilities of educational cooperation, desire to take part in educational dialogue, to collectively discuss offers, problems, etc.

Pupils seize theoretical knowledge and practical skills according to the State educational standard in the field of school education.

The pupils who completely mastered general education programs for the established curriculum and educational state standards for the I step of education are transferred by the decision of faculty meeting to the following class and/or on the II step of education.

The pupils who not fully mastered general education programs for the established curriculum and educational state standards (the order of the Government of the Kyrgyz Republic of July 23, 2004 No. 554) for the I step of education, can be directed in психолого - medico-pedagogical consultation for determination of the further training program

6

Conditions of provision of the state service

Provision of service is performed:

- indoors, answering to the established sanitary standards, including:

the educational offices equipped and equipped according to requirements for objects, laboratory, availability of the necessary equipment in set on one educational group, including devices and tools;

availability of the gym, sports equipment, the equipped sports ground or stadium;

availability of library, dining room;

availability of medical office;

availability of educational economy (if the corresponding preparation is conducted);

availability of set of the educational planning documentation, including the curriculum, programs for all objects, evident materials, examination materials, education and guidelines manuals;

completeness of the educational organizations by pedagogical personnel and their compliance to qualification requirements;

- in the presence of easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for persons with limited opportunities of health on sight and hearing, and faces with limited opportunities of health with violations of the musculoskeletal device (further - LOVZ), equipped (buildings, rooms) ramps, hand-rail.

Rooms have toilets (in regions, in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone.

For convenience of visitors in the place of provision of service the list of the documents necessary for service acquisition, and application forms are placed

7

Term of provision of the state service

Normative terms of training - 4 years.

Documents acceptance is performed in case of personal acceptance within no more than 20 minutes

Informing consumers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on provision of the state service can be obtained:

- in public reception of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy;

- on the website of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, its territorial subdivisions, the websites of the educational organizations;

- in case of the personal appeal to the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy and to the educational organizations;

- at information stands, from brochures, booklets in the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, its territorial subdivisions and in the educational organizations.

Reception of citizens in the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy its territorial subdivisions and in the educational organizations is made in day of their address.

Information is provided in the state and official languages

9

Methods of distribution of information on the state service

Distribution of information on the rendered service is performed through:

- Media (newspapers, radio, television);

- the website of the authorized state body pursuing state policy and exercising control in the field of education, science and youth policy, the websites of the educational organizations;

- information stands, brochures, booklets;

- personal address and contacts by phone;

- public reception of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy.

Addresses, phone numbers and operating mode together with the standard of the state service are placed at the stand, the website of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy at stands and the websites of the educational organizations

Servicing and rendering the state service

10

Communication with visitors

In the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy and in the educational organizations information plates on doors of offices of the employees involved in rendering service are placed.

All employees working with the population have the personified plates (badges) with indication of surname, name, middle name and position.

In case of communication with visitors employees observe the following basic principles of ethics: be polite, benevolent, correct, patient, basic, aim to understand deeply being of question, be able to listen to the interlocutor and understand its line item, and also reason for the made decisions.

Job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the law of the Kyrgyz Republic providing the respect for ethical standards, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by all employees.

With special needs on medical and social indications (LOVZ, aged pensioners, veterans of war and work, expectant mothers) communication and provision of service is made for persons in form, clear and available to them

11

Methods of ensuring confidentiality

Information on the applicant and the service rendered to him can be provided only on the bases provided in the legislation of the Kyrgyz Republic

12

The list of necessary documents and/or actions from the consumer of the state service

The educational organization shall inform parents (legal representatives) of the consumer of service of the charter and other local documents regulating educational and educational processes.

From the consumer / legal representatives of the state service the following documents / actions (perhaps and in electronic option) in the following cases are provided:

- the statement from parents / legal representatives of the child;

- the certificate of birth (original), and in the absence of the certificate is provided the conclusion of medical examination certifying age of the child;

- medical documents on the state of health of the child (forms No. 26 and 63);

- certificate of contacts with infectious diseases;

- the conclusion of tubdispanser that the child can be in children's collective;

- the conclusion психолого - medico-pedagogical consultation;

- the direction of the authorized body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or its territorial subdivision

13

Cost of paid state service

The state service is provided free of charge

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- reliability and timeliness, in accordance with the terms and the service provision terms declared in the standard of the rendered service;

- non-admission of discrimination on the basis of floor, race, language, disability, ethnic origin, religion, age, political and other convictions, educations, origins, property or other status, and also other circumstances;

- availability, reclamation at citizens only of those documents for receipt of service which are specified in the standard;

- compliance of conditions of provision of service to the requirements established by this standard: access to the building, availability of household conveniences, the schedule of acceptance convenient for citizens, availability and availability of information support (in printing and electronic formats);

- correctness and politeness of employees when rendering the state service, consultation during all procedure of rendering service;

- compliance of resulting effect (the received service) to expectations of the applicant;

- availability of the complaint book of citizens in the available place

15

Provision of services in electronic format

It is not provided

Refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

The list of the bases for refusal in documents acceptance, necessary for provision of the state service:

- lack of packet of necessary documents;

- availability of medical contraindications

17

Procedure for appeal

By inadequate provision of service the applicant has the right to address with the oral or written complaint management of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy or the educational organization.

The written complaint is submitted in a free form and shall contain full name of the receiver of service, residence address, phone number, and also claim essence, the signature of the receiver of service and date.

The authorized employee registers the claim within 1 working day and sends for consideration to management.

Consideration of claims and claims is performed in accordance with the established procedure by management of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or the educational organization.

The term of consideration of the written address and the direction of the answer to the applicant shall not exceed 14 days from the date of its registration.

In case of dissatisfaction the made decision according to the claim the applicant has the right to appeal the decision of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, or the educational organization judicially

18

Frequency of review of the standard of the state service

The standard of the state service is reviewed at least once in three years

59. Passport of the state service

1

Name of service

Provision of the primary general education to children with violations of physical development (hearing disorder, the speech, sight, the musculoskeletal device) - Chapter 1, Item 12 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

Educational organizations, special schools, boarding schools.

The list of the organizations providing the state service together with their contact information and the standard of the state service is placed at information stands, the websites of the central executive body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy (further - the authorized body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy), its territorial subdivisions and the educational organizations

3

Consumers of the state service

Children aged from 6-7 up to 11-12 years, in exceptional cases children are more senior than 12 years having the violations of physical development (hearing disorder, the speech, sight, the musculoskeletal device) living in the territory of the Kyrgyz Republic

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic (Article 45);

The code of the Kyrgyz Republic about children (Article 37);

The law of the Kyrgyz Republic "About education" (Article 33);

The standard regulations on the special educational organizations for children with violations of intellectual and physical development approved by the order of the Government of the Kyrgyz Republic of December 21, 1995 No. 555

5

Resulting effect of the provided state service

Contents of the main general education programs of the primary general education are directed on:

- forming at the studying knowledge meeting the modern requirements;

- mastering all-educational skills, the methods of cognitive activity providing successful studying of objects;

- aspiration to self-education, self-organization, self-checking and self-assessment;

- education of interest in school and study, development of educational and cognitive motivation;

- forming of skills and abilities of educational cooperation, desire to take part in educational dialogue, to collectively discuss offers, problems, etc.

Pupils seize theoretical knowledge and practical skills according to the State educational standard in the field of school education.

The pupils who completely mastered general education programs for the established curriculum and educational state standards for the I step of education are transferred by the decision of faculty meeting of the general education organization to the following class and/or on the II step of education (the order of the Government of the Kyrgyz Republic of July 23, 2004 No. 554)

6

Conditions of provision of the state service

Provision of service is performed:

- indoors, answering to the established sanitary standards, including: the educational offices equipped and equipped according to requirements for objects, laboratory, availability of the necessary equipment in set on one educational group, including devices and tools;

availability of the gym, sports equipment, the equipped sports ground or stadium;

availability of library, dining room;

availability of medical office;

availability of educational economy (if the corresponding preparation is conducted);

availability of set of the educational planning documentation, including the curriculum, programs for all objects, evident materials, examination materials, education and guidelines manuals;

completeness of the educational organizations by pedagogical personnel and their compliance to qualification requirements;

- in the presence of easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for persons with limited opportunities of health on sight and hearing, and faces with limited opportunities of health with violations of the musculoskeletal device (further - LOVZ), equipped (buildings, rooms) ramps, hand-rail.

Rooms have toilets (in regions, in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone.

For convenience of visitors in the place of provision of service the list of the documents necessary for service acquisition, and application forms are placed

7

Term of provision of the state service

The normative term of training - 4 years.

Limiting time for documents acceptance for receipt of service - 20 minutes from the moment of the address

Informing receivers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on provision of the state service can be obtained:

- in public reception, the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy;

- on the website of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, its territorial subdivisions, the websites of the educational organizations;

- in case of the personal appeal to the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy and to the educational organizations;

- at information stands, from brochures, booklets in the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy, its territorial subdivisions and in the educational organizations.

Reception of citizens in the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy its territorial subdivisions and in the educational organizations is made in day of their address. Information is provided in the state and official languages

9

Methods of distribution of information on the state service

Distribution of information on the rendered service is performed through:

- Media (newspapers, radio, television);

- the website of the authorized state body pursuing state policy and exercising control in the field of education, science and youth policy, the websites of the educational organizations;

- information stands, brochures, booklets;

- personal address and contacts by phone;

- public reception of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy.

Addresses, phone numbers and operating mode together with the standard of the state service are placed at the stand, the website of the authorized state body pursuing state policy and exercising control in the fields of education, sciences, scientific and technical activities and youth policy at stands and the websites of the educational organizations

Servicing and rendering the state service