ORDER OF THE GOVERNMENT OF THE RUSSIAN FEDERATION

of April 7, 2023 No. 557

About modification of Basic provisions of functioning of the retail markets of electrical energy concerning consumer service quality of electrical energy

The government of the Russian Federation decides:

1. Approve the enclosed changes which are made to the Basic provisions of functioning of the retail markets of electrical energy approved by the order of the Government of the Russian Federation of May 4, 2012 No. 442 "About functioning of the retail markets of electrical energy, complete and (or) partial restriction of the mode of consumption of electrical energy" (The Russian Federation Code, 2012, No. 23, the Art. 3008), concerning consumer service quality of electrical energy.

2. This resolution becomes effective from the date of its official publication.

Approved by the Order of the Government of the Russian Federation of April 7, 2023 No. 557

Changes which are made to Basic provisions of functioning of the retail markets of electrical energy concerning consumer service quality of electrical energy

1. State Item 10 in the following edition:

"10. The guaranteeing supplier for the purpose of ensuring high-quality and timely consumer service (buyers) shall implement:

the quality standards of consumer service (buyers) meeting stipulated in Item to the 11th this document the requirements;

programs of actions for improvement of quality of consumer service (buyers).

The guaranteeing supplier annually, since 2024, in the I quarter of the year following for expired year, publishes on the official site in the Internet (further - Internet network) the list of the actions included in the program of actions for improvement of quality of consumer service (buyers) and executed in the expired year (or specifying on their absence), and also the following information for the expired year (if technically possible on collection and processing of such information):

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