ORDER OF THE MINISTRY OF FOREIGN AFFAIRS OF THE RUSSIAN FEDERATION

of June 9, 2025 No. 11384

About modification of the Regulations of the Ministry of Foreign Affairs of the Russian Federation approved by the Order the MFA of Russia of February 10, 2021 No. 2137

According to Item 1 of the Presidential decree of the Russian Federation of May 22, 2023 No. 362 "About introduction of amendments to some acts of the President of the Russian Federation and recognition No. 129 "Questions of the Ministry of Foreign Affairs of the Russian Federation" which voided Item 1 of the Presidential decree of the Russian Federation of March 12, 2015, paragraph one of Item 1.2 of Standard regulations of the interaction of federal executive bodies approved by the order of the Government of the Russian Federation of January 19, 2005 No. 30, Item 1.2 of the Standard regulations of the internal organization of federal executive bodies approved by the order of the Government of the Russian Federation of July 28, 2005 No. 452, item 4 of changes which are made to acts of the Government of the Russian Federation, No. approved by the order of the Government of the Russian Federation of April 5, 2024 432, by Item of 3 changes which are brought in acts of the Government of the Russian Federation, No. approved by the order of the Government of the Russian Federation of November 18, 2024 1578, and the order of the Government of the Russian Federation of March 24, 2025 "About modification of the order of the Government of the Russian Federation of July 28, 2005 No. 452" I order to No. 346:

Make changes to the Regulations of the Ministry of Foreign Affairs of the Russian Federation approved by the order the MFA of Russia of February 10, 2021 No. 2137 (registration No. 63600) is registered by the Ministry of Justice of the Russian Federation on May 24, 2021, with the changes made by the order the MFA of Russia of February 21, 2022 No. 2532 (registration No. 68509), according to appendix to this order is registered by the Ministry of Justice of the Russian Federation on May 18, 2022.

Appendix

to the Order of the Ministry of Foreign Affairs of the Russian Federation of June 9, 2025 No. 11384

The changes made to the Regulations of the Ministry of Foreign Affairs of the Russian Federation approved by the Order the MFA of Russia of February 10, 2021 No. 2137

1. From paragraph two of Item 3 of the word "the deputy minister concerning counteraction to terrorism," to exclude.

2. In paragraph one of Item 5 of the word of "the approved scheme of placement of territorial authorities of the Ministry" shall be replaced with words "The list of territorial authorities - representative offices of the Ministry of Foreign Affairs of the Russian Federation in the territory of the Russian Federation approved by the order the MFA of Russia of November 22, 2011 No. 21341 (registration No. 22881) is registered by the Ministry of Justice of the Russian Federation on December 30, 2011, with the changes made by orders the MFA of Russia of November 7, 2012 No. 19609 (registration No. 26391) is registered by the Ministry of Justice of the Russian Federation on December 28, 2012, of June 5, 2014 No. 9085 (registration No. 32827) is registered by the Ministry of Justice of the Russian Federation on June 20, 2014, of July 4, 2017 No. 11992 (registration No. 47544) is registered by the Ministry of Justice of the Russian Federation on July 27, 2017, of April 7, 2020 No. 5466 (registration No. 58988) is registered by the Ministry of Justice of the Russian Federation on July 16, 2020, of July 25, 2023 No. 15069 (registration No. 75044) is registered by the Ministry of Justice of the Russian Federation on September 1, 2023, of March 26, 2024 No. 5475 (registration No. 78552) is registered by the Ministry of Justice of the Russian Federation on June 14, 2024, of September 12, 2024 No. 19497 (registration No. 80612) (further - the List is registered by the Ministry of Justice of the Russian Federation on December 18, 2024)".

3. Item 12 after words" (it is registered by the Ministry of Justice of the Russian Federation on July 16, 2020, 58988)" to add registration No. with words ", of July 25, 2023 No. 15069 (registration No. 75044) is registered by the Ministry of Justice of the Russian Federation on September 1, 2023, of March 26, 2024 No. 5475 (registration No. 78552) is registered by the Ministry of Justice of the Russian Federation on June 14, 2024, of September 12, 2024 No. 19497 (registration No. 80612) is registered by the Ministry of Justice of the Russian Federation on December 18, 2024,".

4. The paragraph one of Item 17 after words of "The summary report on results and the main activities of the Government of the Russian Federation" to add with words "state programs of the Russian Federation,".

5. In paragraph one of Item 67 of the word "containing in protocols" shall be replaced with words "including containing in protocols".

6. State Item 75 in the following edition:

"75. If the Ministry is designated by the word "convocation" in the order containing in the act of the Government of the Russian Federation, the order containing in the minutes of the Government of the Russian Federation, coordinating or advisory body of the Government of the Russian Federation headed by the Russian Prime Minister, Deputy Prime Ministers of Russia and also in the order of the Russian Prime Minister or Deputy Prime Minister of Russia including containing in the protocol of the meeting held by it or the resolution, then it is head contractor of the specified order, and the Minister will organize work and bears the personal responsibility for its timely and proper execution. If necessary deputy ministers, the CEO (according to distribution of obligations) or heads of structural divisions of the Ministry request in federal executive bodies information necessary for execution of the specified order, with indication of the term of its provision.

If in the order, the specified in paragraph one of this Item, any of federal executive bodies is not designated by the word "convocation", then all federal executive bodies specified in the order are equivalent contractors, and heads of federal executive bodies will organize work and bear the personal responsibility for its timely and proper execution.

The federal executive body specified in the order or specifying of the President of the Russian Federation by the first is head contractor of the order or specifying, the head of federal executive body will organize work and bears the personal responsibility for its timely and proper execution.

Collaborators according to Regulations of the Government during the first half of the term allotted on execution of the order represent to the head contractor of the offer, signed by the head (deputy manager) of federal executive body. If necessary collaborators are in writing informed by heads of structural divisions of federal executive body or their deputies on need of timely submission of offers.

For execution of orders in short time <18(1)> if the Ministry is head contractor or the equivalent contractor of the order, the Minister (the deputy minister, the CEO) creates working groups as a part of authorized representatives of federal executive bodies - collaborators of the order, and also representatives of other interested executive bodies and the organizations (under approval) or holds necessary meetings.".

7. Add with footnote 18(1) to the paragraph to the fifth Item 75 of the following content:

"<18(1)> Paragraph the fifth Item 4.16 of Standard regulations of the internal organization.".

8. The paragraph one of Item 76 after words "the head contractor" to add with the words "or equivalent contractor".

9. State Item 79 in the following edition:

"79. About execution of the orders containing in acts of the Government of the Russian Federation, protocols of meetings of the Government of the Russian Federation, protocols of meetings with the Russian Prime Minister, meetings of the coordinating and advisory bodies headed by it and in its resolutions the Ministry, being the head contractor or the equivalent contractor of the order, reports on the Russian Prime Minister.

About execution of the orders containing in protocols of meetings with Deputy Prime Ministers of Russia, meetings of the coordinating and advisory bodies headed by it and in its resolutions the Ministry, being the head contractor or the equivalent contractor of the order, reports on Deputy Prime Ministers of Russia.".

10. The paragraph one of Item 81 after words of "the head contractor" to add with the words "or equivalent contractor".

11. The paragraph one of Item 84 after words "the head contractor" to add with the words "or equivalent contractor".

12. Add Item 109 with the words "and other regulatory legal acts of the Government of the Russian Federation".

13. In the offer the first paragraph two of Item 110 of the word "in 15-day time from receipt date of the bill in the Government of the Russian Federation (if other term is not established by the Government of the Russian Federation)" shall be replaced with words "in the time <20(1)> established by Regulations of the Government".

14. Add with footnote 20(1) to the paragraph to the second Item 110 of the following content:

"<20(1)> Paragraph two of Item 7.10 of Standard regulations of the internal organization.".

15. In Item 130 of the word of "executive bodies of subjects" shall be replaced with words "executive bodies of subjects".

16. In the offer the first paragraph one of Item 132 of the word "with the scheme of placement of territorial authorities of the Ministry" shall be replaced with words "with the List".

17. The fourth Item 138 to state the paragraph in the following edition:

"Copies of replies of territorial authorities to applicants go for information to heads of structural divisions of the Ministry.".

18. In the offer the second Item 140 of the word "executive bodies of subjects" shall be replaced with words "executive bodies of subjects".

19. Third Item 146 to state the paragraph in the following edition:

"Reply to the request is signed by the deputy minister, the CEO, the head of the structural unit of the Ministry or the authorized officer.".

20. State Item 151 in the following edition:

"151. In the Ministry the individual and collective proposals, statements or claims of citizens and the organizations (further - addresses) concerning fields of activity of the Ministry, procedure for execution of the state functions and rendering the state services arriving in writing or in the form of electronic documents with use of the federal state information system "Single Portal of the State and Municipal Services (Functions)" (further - the single portal) <26(1)> or the official site of the Ministry on the Internet, providing identification and (or) authentication of citizens (if other is not established by the Federal Law of May 2, 2006 No. 59-FZ "About procedure for consideration of addresses of citizens of the Russian Federation" (further - the Federal Law No. 59-FZ), or in the form of the oral address to the authorized officer are subject to obligatory consideration during personal reception of citizens.

If necessary the state body, senator of the Russian Federation or the deputy of the State Duma who sent the appeal are informed on results of its consideration.

Provisions of this Chapter do not extend to relations of citizens and the Ministry in the implementation process by the Ministry of the state functions and provisions of the state services to these citizens according to the procedure established by the legislation of the Russian Federation, the corresponding administrative regulations, and before their acceptance - acts of the Ministry <26(2)>.

The procedure for provision to citizens of information on their requests, including information of help nature, is established by Chapter XVI of Regulations.".

21. Add with footnote 26(1) to paragraph one of Item of 151 following contents:

"<26(1)> Order of the Government of the Russian Federation of December 27, 2023 No. 2334 "About approval of Rules of use of the federal state information system "Single Portal of the State and Municipal Services (Functions)" for the direction by citizens of the Russian Federation, foreign citizens, stateless persons, associations of citizens, including legal entities, appeals and messages to the state bodies, local government bodies, the public and local government offices, other organizations performing publicly significant functions, and to their officials, and also for obtaining and processing by such bodies and organizations of the specified addresses and messages and the direction of answers to such addresses and messages" (further - the resolution No. 2334).".

22. Add with footnote 26(2) to the paragraph to third Item of 151 following contents:

"<26(2)> Paragraph third Item 12.1 of Standard regulations of the internal organization.".

23. State Item 152 in the following edition:

"152. Addresses are subject to obligatory registration within 3 days from receipt date in the Ministry or to the authorized officer.".

24. In Item 153:

a) in paragraph one of the word "written addresses of citizens" to replace with the word "addresses";

b) to exclude the word of "citizens" from paragraph two;

c) to exclude the word of "citizens" from the paragraph of third;

d) to exclude the word of "citizens" from the offer of the first paragraph of the fourth.

25. To exclude the word of "citizens" from the offer of the first Item 154.

26. In Item 155:

a) the paragraph one to state in the following edition:

"155. The explanation of the legislation of the Russian Federation, practice of its application, and also interpretation of regulations, terms and concepts are performed by the Ministry of addresses in cases if such obligation is assigned to it or if it is necessary for reasons for the decision made according to the address.";

b) word in paragraph three "the address of the citizen" to replace with the word "addresses";

c) to exclude the word of "citizen" from the paragraph of the fourth;

d) to exclude the word of "citizen" from the paragraph of the fifth;

e) to exclude the word of "citizen" from the paragraph of the sixth.

27. State Item 156 in the following edition:

"156. Addresses are considered permitted if all questions raised in them are considered, necessary measures are taken and written answers or answers in the form of electronic documents are given.".

28. In Item 158:

a) the paragraph one to state in the following edition:

"158. The structural division responsible for work with addresses, monthly constitutes the overview of addresses for the publication on the official site of the Ministry.";

b) to exclude the word of "citizens" from paragraph two.

29. The offer first of paragraph one of Item 160 to state in the following edition: "160. If in the written address are not specified surname of the citizen who sent the appeal, or the postal address to which the answer shall be directed or if in the address which arrived in electronic form the surname of the citizen who sent the appeal is not specified, the answer to the address is not given.".

30. 27 to Item 161 to state footnote in the following edition:

"<27> Part 7 of article 11 of the Federal Law No. 59-FZ.".

31. State Item 162 in the following edition:

"162. The platform of feedback of the single portal (further - POS) or the official site of the Ministry in the Internet providing identification and (or) authentication of citizens is applied to acceptance of addresses in the form of electronic documents. For obtaining and processing of the addresses arriving by means of POS, and also preparation of answers to them the Personal account of the Ministry on the single portal in which for work officials of structural divisions of the Ministry are registered on the single portal is used and will become authorized, using the confirmed accounting record.".

32. State Item 163 in the following edition:

"163. The answer to the address in electronic form is sent in electronic form to the e-mail address specified in the address which arrived in the Ministry or to the official in electronic form, or to the address (the unique identifier) of personal account of the citizen on the single portal or on the official site of the Ministry on the Internet, providing identification and (or) authentication of the citizen, when using the single portal or the official site of the Ministry on the Internet and in writing to the postal address specified in the address which arrived in the Ministry or to the official in writing.

Answers to addresses are signed by the Minister or the authorized officer.".

33. 28 to Item 163 to exclude footnote.

34. Add with Item 163 (1) the following content:

"163(1). The procedure for use by the Ministry of POS for obtaining and processing of the appeals sent with use of POS, and the direction of answers to such addresses is determined by the resolution No. 2334.".

35. State Item 164 in the following edition:

"164. The basis for refusal in consideration of the address in electronic form, in addition to the bases specified in Item 160 of Regulations also are:

a) receipt of the duplicate of already accepted address in electronic form;

b) impossibility of consideration of the address without necessary documents (concerning addresses for which the special procedure for consideration is established) <27(1)>.".

36. Add with footnote 27(1) to the subitem "b" of Item 164 following of content:

"<27(1)> Subitem "b" of Item 12.10 of Standard regulations of the internal organization.".

37. State Item 173 in the following edition:

"173. Placement of information on activities of the Ministry (its foreign institutions, territorial authorities) on the Internet is performed according to Requirements to technological, program and linguistic means of ensuring of use of the official sites of federal executive bodies and the organizations subordinated to them approved by the order of the Ministry of Economic Development of the Russian Federation of November 15, 2022 No. 624 (registration No. 71202) is registered by the Ministry of Justice of the Russian Federation on November 29, 2022.".

38. State Item 174 in the following edition:

"174. In the Ministry (its foreign institutions, territorial authorities) the information requests about activities of the Ministry (its foreign institutions, territorial authorities) (further - requests) arriving in writing, form of electronic documents or in the form of the oral address to time of personal reception of citizens by the authorized officer and also by phones of service desks of the Ministry (its foreign institutions, territorial authorities) or by phones of authorized officers are subject to obligatory consideration.".

39. State Item 175 in the following edition:

"175. The ministry (its foreign institution, territorial authorities) provides possibility of the direction with the citizen (physical person), the organization (legal entity), public associations, state bodies or local government bodies (further - the user of information) request in electronic form for the e-mail address or on the official site of the Ministry (its foreign institutions, territorial authorities) on the Internet.

The specialized software providing filling with the user of information of the details necessary for work with request and the directions of the answer to the user of information can be applied to acceptance of request. In case of not filling of the specified details to the user of information it is reported about impossibility to accept its request.".

40. In the paragraph the second Item 179:

a) in the offer the first "information" to replace the word with the word "information";

b) in the offer the second "information" to replace the word with the word "information".

41. "Provisions to the user" to add Item 180 after words with the word "information".

42. In the paragraph the second Item 181 "information" to replace the word with the word "information".

43. In Item 184:

a) in the subitem "b" "information" to replace the word with the word "information";

b) in the subitem "d" "information" to replace the word with the word "information";

c) in the subitem "e" "information" to replace the word with the word "information".

44. In the offer the second Item 186 "information" to replace the word with the word "information".

 

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