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LAW OF THE REPUBLIC OF ARMENIA

of May 7, 2026 No. ZR-178

About modification and amendments in the Law "About Consumer Protection"

Accepted by National Assembly of the Republic of Armenia on April 16, 2026

Article 1. State article 1 of the Law of June 26, 2001 to No. ZR-197 "About consumer protection" (further - the Law) in the following edition:

"Article 1. Basic concepts

1. The basic concepts used in this law are:

1) the consumer - the physical person who acts and acts outside the business activity, entrepreneurship, craft or professional activity;

2) uncertain circle of consumers - potential consumers of goods (work, service);

3) the manufacturing legal entity, the individual entrepreneur or the physical person making goods for realization;

4) the contractor - the legal entity, the individual entrepreneur or the physical person performing work or rendering service;

5) the seller - the legal entity, the individual entrepreneur or physical person, directly or indirectly realizing to consumers goods;

6) the normative document laws, other legal acts (technical regulations) provided in the procedure established by the law which establish mandatory requirements to goods (works, services);

7) lack of goods (work, service) - discrepancy of goods (work, service) to the regulating documents, terms of the contract or requirements which are usually shown to goods quality (works, services), and in sense of Articles 5. 1, 5.2 and 5.3 presents of the Law lack of goods are discrepancy of goods to the requirements provided by these Articles;

8) fundamental breach of goods quality (work, service) - fundamental breaches of requirements imposed to goods quality (works, services) (unremovable, and also such violations which cannot be eliminated without disproportionate costs or loss of time or such which arise repeatedly or repeatedly after their elimination, and other violations of similar nature) in case of which the consumer has the right at the choice to refuse agreement performance and to demand return of the amount paid for goods (work, service) or to demand) to replace goods (work, service) of inadequate quality, service with goods (work, service) of the quality corresponding to the contract;

9) safety of goods (work, service) - safety of goods (work, service) for life, health, property and the environment of the consumer in case of its use, storage, transportation, utilization in usual conditions, and also safety of process of performance of work (rendering service);

10) the term of service duration of operation of product from the date of renewal of operation after commissioning or repair to impossibility of its proper use, it it is possible to calculate in time, and also in other units of measure (kilometers, years etc.);

11) the validity period term after which the goods are not suitable for proper use;

12) the warranty term period during which in case of detection of defect of goods (work) the producer (the contractor, the seller) shall meet the consumer requirements established by this Law;

13) the managing subject - the physical person, the legal entity, the individual entrepreneur, other organization, its representation or branch, group of persons or the union of persons;

14) the average consumer person, reasonably informed taking into account social, cultural, language and other factors or in the conditions of belonging to certain customer group;

15) consumer group - group which can be individualized according to certain characteristic;

16) the vulnerable consumer - the most sensitive consumer caused by mental, physical problems, age or other features;

17) the electronic trade platform - is used in value of the Law "About Trade and Services";

18) rating - the relative assessment this to goods (works, services) on electronic trade platform, collected, provided and addressed by the seller irrespective of the used technological means;

19) commercial practice of business entity concerning the consumer - any action, failure to act, behavior, commercial communication, advertizing and other measures directed to sales of goods (works, services) which are directly connected with advertizing, sale, delivery, provision of service or performance of work for the consumer;

20) influence on behavior of the consumer manifestation of commercial practice of business entity in relation to the consumer thanks to which the business entity directly or indirectly influences or can influence process of acceptance by the consumer of reasoned decision, thereby inducing the consumer to make the decision on the transaction which otherwise it would not accept;

21) the code of behavior - the set of rules of behavior or the agreement established by business entity or group of business entities to whom the joined business entity shall follow the rules established by the Code of behavior within the commercial practice concerning the consumer;

22) commercial communication - any form of communication directed to stimulation of economic or business activity of business entity;

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