of June 28, 2012 No. 17
About consideration of civil cases by courts on disputes on consumer protection
Increase in guarantees and efficiency of remedies of the violated or disputed rights, freedoms and legitimate interests of participants of civil legal relationship in case of observance of requirements of the law is task of civil legal proceedings.
Being guided by article 126 of the Constitution of the Russian Federation, Articles 9, 14 Federal constitutional Laws of February 7, 2011 N 1-FKZ "About courts of law in the Russian Federation", for the purpose of ensuring unity of practice of application by courts of the legislation governing the relations in the field of consumer protection, and also considering arising at courts by consideration of this category put questions, the Plenum of the Supreme Court of the Russian Federation decides to make to courts the following explanations:
The relations regulated by the consumer protection law
1. By consideration of civil cases courts should consider that the relations, as one of the parties of which the citizen who is using, acquiring, ordering or having intention to acquire or order goods (works, services) only for the personal, family, house, domestic and other needs which are not connected with implementation of business activity, and another - the organization or the individual entrepreneur (the manufacturer, the contractor, the seller, the importer) performing sales of goods, performance of works, rendering services acts are the relations regulated by the Civil code of the Russian Federation (further - the Civil Code of the Russian Federation), the Law of the Russian Federation of February 7, 1992 N 2300-I "About consumer protection" (further - the Marine life protection act of the rights of consumers or the Law), other Federal Laws and other regulatory legal acts of the Russian Federation accepted according to them.
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