RESOLUTION OF COUNCIL OF MINISTERS OF THE REPUBLIC OF BELARUS

of July 23, 2012 No. 667

About some questions of work with addresses of citizens and legal entities

Based on part two of article 35 of the Law of the Republic of Belarus of July 23, 2008 "About Council of Ministers of the Republic of Belarus" and for the purpose of streamlining in state bodies and the state organizations (except for diplomatic representations and consular establishments of the Republic of Belarus) (further, unless otherwise specified, - the organizations) works with the addresses of citizens and legal entities which arrived during hot lines and direct phone lines the Council of Ministers of the Republic of Belarus DECIDES: No. 424-Z

1. Determine that:

1.1. the organization of carrying out hot lines and direct phone lines for questions urgent for citizens and legal entities is performed by heads of the organizations.

Citizens and legal entities address to the hot line of the organization for help and consulting nature, connected with its activities.

During direct phone line citizens and legal entities address to the organization for the questions entering its competence or for in advance planned subject caused by its relevance;

1.2. hot line is drawn by specialists of the organization in working hours in the working days. At the same time additional days and time of its carrying out can be established by the head of the organization.

The procedure for carrying out the hot line and work with the addresses arriving during its carrying out is established by the head of the organization. The addresses which arrived during the hot line are not subject to registration;

1.3. direct phone line is drawn by heads of the organizations except for specified in parts two both to third this subitem and their deputies at least once a quarter.

By heads of republican state bodies and (or) their deputies, chairmen regional (The Minsk city) executive committees and (or) their deputies managing affairs direct phone line it is drawn according to the schedule the second Saturday of every month from 9:00 till 12:00.

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