ORDER OF THE FEDERAL CUSTOMS SERVICE OF THE RUSSIAN FEDERATION

of June 30, 2014 No. 1240

About approval of the Operating procedure with appeals of citizens to FCS of Russia and customs authorities of the Russian Federation

For the purpose of enhancement of work with appeals of citizens to FCS of Russia and customs authorities of the Russian Federation I order:

1. Approve the enclosed Operating procedure with appeals of citizens to FCS of Russia and customs authorities of the Russian Federation (further - the Procedure).

2. To provide to chiefs of structural divisions of FCS of Russia, regional customs authorities, customs application of the Procedure.

I reserve control of execution of this order.

Appendix

to the Order of the Federal Customs Service of the Russian Federation of June 30, 2014 No. 1240

Operating procedure with appeals of citizens to FCS of Russia and customs authorities of the Russian Federation

I. General provisions

1. The operating procedure with appeals of citizens to FCS of Russia and customs authorities of the Russian Federation (further - the Procedure) is developed for the purpose of enhancement of work with addresses of citizens and determines the sequence of actions of officials of the Federal Customs Service (further - FCS of Russia), regional customs authorities, customs and customs posts (further - customs authorities) by work with addresses of citizens of the Russian Federation, and also foreign citizens, stateless persons.

2. Citizens address to FCS of Russia or customs authorities:

personally;

by phone;

in writing on the postal address of FCS of Russia, customs authority;

in writing fax connection;

in electronic form on the official site of FCS of Russia on the Internet;

in electronic form on the e-mail address of FCS of Russia, customs authority.

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