№

Name of the public medical institutions

1

Public institution "Clinical hospital of Administration of the President and Government of the Kyrgyz Republic"

2

The national center of cardiology and therapy of name of the academician Mirsaid Mirrakhimov under the Ministry of Health of the Kyrgyz Republic

3

National hospital under the Ministry of Health of the Kyrgyz Republic

4

National surgical center of the Ministry of Health of the Kyrgyz Republic

5

The republican diagnostic center under the Ministry of Health of the Kyrgyz Republic

6

Republican clinical infectious diseases hospital of the Ministry of Health of the Kyrgyz Republic

7

The national center of maternity welfare and the childhood under the Ministry of Health of the Kyrgyz Republic

8

The national center of phthisiology under the Ministry of Health of the Kyrgyz Republic

9

The national center of oncology and hematology under the Ministry of Health of the Kyrgyz Republic

10

The Kyrgyz research institution of balneology and recovery treatment under the Ministry of Health of the Kyrgyz Republic

11

The Kyrgyz scientific center of reproduction of the person under the Ministry of Health of the Kyrgyz Republic

12

The republican center of mental health under the Ministry of Health of the Kyrgyz Republic

13

Republican center of blood of the Ministry of Health of the Kyrgyz Republic

14

Republican center of judicial medical examinations of the Ministry of Health of the Kyrgyz Republic

15

Republican pathoanatomical bureau under the Ministry of Health of the Kyrgyz Republic

16

The republican center "SPID" under the Ministry of Health of the Kyrgyz Republic

17

Republican center of dermatovenereology of the Ministry of Health of the Kyrgyz Republic

18

City children's clinical hospital of emergency medical service Bishkek

19

Osh interregional joint clinical hospital

20

Osh interregional children's clinical hospital

21

Jalal-Abad regional joint hospital

22

Batken regional joint hospital

23

Issyk kul regional joint hospital

24

Naryn regional joint hospital

25

Talas regional joint hospital

26

Chuya regional joint hospital

15. Passport of the state service

1

Name of service

Rendering rehabilitation medical care in the amount provided in the Program of the state guarantees - Chapter 2, Item 18 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

The central state body pursuing state policy and exercising control in the field of health care in the Kyrgyz Republic (further - authorized state body in the field of health care):

- The Kyrgyz research institution of balneology and recovery treatment under the Ministry of Health of the Kyrgyz Republic;

- the medical centers with the status "national", research institutions, the regional joint hospitals, territorial hospitals, the centers of family medicine.

The list of the organizations of health care together with their contact information and the standard of the state service is placed at their information stands and the website of authorized state body in the field of health care: www.med.kg

3

Consumers of the state service

The citizens of the Kyrgyz Republic included in the Program of the state guarantees for providing citizens of the Kyrgyz Republic with the medical and sanitary help.

Lists of categories of citizens on providing with the medical and sanitary help are provided at information stands of the organizations of health care and the website of authorized state body in the field of health care: www.med.kg

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic;

laws of the Kyrgyz Republic:

- "About protection of public health in the Kyrgyz Republic";

- "About medical insurance of citizens in the Kyrgyz Republic";

- "About the organizations of health care in the Kyrgyz Republic";

- "About the oncological help to the population";

- "About HIV/AIDS in the Kyrgyz Republic";

- "About diabetes in the Kyrgyz Republic";

- "About protection of the population against tuberculosis";

- "About mental health services and guarantees of the rights of citizens in case of its rendering";

- "About prevention of iodine-deficiency diseases";

- "About the reproductive rights of citizens and guarantees of their realization";

- "About drug circulation";

- the order of the Government of the Kyrgyz Republic "About provision of medical care according to the Program of the state guarantees for providing citizens of the Kyrgyz Republic with the medical and sanitary help" of November 20, 2015 No. 790

5

Resulting effect of the provided state service

Can be resulting effect one or several of the following:

- the statement from the clinical record with recommendations and data of inspection, treatment;

- references of the approved form;

- leaf of temporary disability

6

Conditions of provision of the state service

Provision of service is performed:

- indoors, answering to the established sanitary standards;

- in the presence of easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for persons with limited opportunities of health on sight and hearing, and faces with limited opportunities of health with violations of the musculoskeletal device, equipped (buildings, rooms) ramps, hand-rail.

Reception of citizens in the organizations of health care is made in day of their address, by the principle of queque.

Rooms have places for expectation, toilets (in regions, in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone.

Preferential categories of citizens (participants and disabled people of the Great Patriotic War, home front workers and persons equated to them, persons with limited opportunities of health (further - LOV3), expectant mothers) are serviced out of turn.

7

Term of provision of the state service

Waiting time - up to 30 minutes.

Service provision time - depending on disease severity, individually.

Time for issue of result - till 1 o'clock (it is timed on issue of the statement from the out-patient card, the card of hospital-replacing chambers / separations, the reference, leaf of temporary disability, the direction in other organizations of health care, issue of analyses).

Hospitalization of patients in clinical departments is performed through reception and advisory department according to the procedure of the established queue or by appointment by phone

Informing consumers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on the state service can be obtained:

- in public reception of authorized state body in the field of health care;

- on the website of authorized state body in the field of health care;

- in case of the personal appeal to the organization of health care;

- at information stands, from brochures, booklets in the organizations of health care.

Information is provided in the state and official languages.

9

Methods of distribution of information on service

Distribution of information on the rendered service is performed through:

- Media (newspapers, radio, television);

- the website of authorized state body in the field of health care;

- information stands, brochures, booklets;

- personal address and contacts by phone;

- public reception of authorized state body in the field of health care.

Addresses, phone numbers and operating mode together with the standard of the state service are placed at the stand, the website of authorized state body in the field of health care

Servicing and rendering the state service

10

Communication with visitors

In the organizations of health care information plates on doors of offices of the employees involved in rendering service are placed.

All employees working with visitors have the personified plates (badges) with indication of surname, name, middle name and position.

In case of communication with visitors employees observe the following basic principles of ethics: be polite, benevolent, correct, patient, basic, aim to understand deeply being of question, be able to listen to the interlocutor and understand its line item, and also reason for the made decisions.

Job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the law of the Kyrgyz Republic providing the respect for ethical standards, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by all employees.

With special needs on medical and social indications (LOVZ, aged pensioners, veterans of war and work, expectant mothers) communication and provision of service are made for persons in form, clear and available to them

11

Methods of ensuring confidentiality

Consumer information and the service rendered to him can be provided at the request of the relevant state bodies only on the bases, stipulated by the legislation the Kyrgyz Republic

12

The list of necessary documents and/or actions from the consumer of the state service

In case of primary appeal to the organization of health care the consumer needs to show:

- identity document (passport, certificate of birth);

- the documents confirming the right to privileges according to the Program of the state guarantees;

- the direction from the organization of health care.

It is necessary for receipt of service:

- address to registry for receipt of information;

- show the direction to the corresponding specialist

13

Cost of the state service

The state service is provided free of charge

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- relevance for the consumer;

- reliability and timeliness, in accordance with the terms and the service provision terms declared in the standard of the rendered service;

- non-admission of discrimination on the basis of floor, race, language, disability, ethnic origin, religion, age, political and other convictions, educations, origins, property or other status, and also other circumstances;

- availability, reclamation at citizens only of those documents for receipt of service which are specified in the standard;

- compliance of conditions of provision of service: access to the building, the room for LOVZ, availability of household conveniences, the convenient schedule for reception of citizens, availability and availability of information support (in printing and electronic formats), free forms;

- correctness and politeness of employees when rendering the state service, the help of employees in filling of necessary documents and consultation during all procedure of rendering service;

- availability of the complaint book of citizens in the available place

15

Provision of service in electronic format

The service in electronic format is not provided

Refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

In provision of service refuses in cases:

- discrepancies of the consumer to requirements of Item 3 of this standard;

- non-presentations by the consumer of the necessary documents listed in Item 12 of this standard

17

Procedure for appeal

By inadequate provision of service the consumer has the right to address with the oral or written complaint management of the organization of health care, in case of not solution of question - in authorized state body in the field of health care.

The written complaint is submitted in a free form and shall contain full name of the consumer of service, residence address, phone number, and also claim essence, the signature of the consumer of service and date.

The authorized employee registers the claim within 1 working day and sends for consideration to management.

Consideration of claims and claims is performed in accordance with the established procedure by management of authorized state body in the field of health care.

The term of consideration of the written address and the direction of the answer to the consumer shall not exceed 14 days from the date of its registration.

In case of dissatisfaction the made decision according to the claim the consumer has the right to appeal the decision of authorized state body in the field of health care judicially

18

Frequency of review of the standard of the state service

The standard of the state service shall be reviewed regularly, with frequency once in three years suffices

16. Passport of the state service

1

Name of service

Rendering rehabilitation medical care over the amount provided in the Program of the state guarantees - Chapter 2, Item 19 of the Unified register of the state services

2

Full name of state body (organization) providing service

The central state body pursuing state policy and exercising control in the field of health care in the Kyrgyz Republic (further - authorized state body in the field of health care);

- The Kyrgyz research institution of balneology and recovery treatment under the Ministry of Health of the Kyrgyz Republic;

- the medical centers with the status "national", research institutions, the regional joint hospitals, territorial hospitals, the centers of family medicine.

The list of the organizations of health care together with their contact information and the standard of the state service is placed at their information stands and the website of authorized state body in the field of health care: www.med.kg

3

Consumers of the state service

The citizens who are living in the territory of the Kyrgyz Republic, not subject to delivery of health care within the Program of the state guarantees for providing citizens of the Kyrgyz Republic with the medical and sanitary help.

Lists of categories of citizens on providing with the medical and sanitary help are provided at information stands of the organizations of health care and the website of authorized state body in the field of health care: www.med.kg

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic;

laws of the Kyrgyz Republic:

- "About protection of public health in the Kyrgyz Republic";

- "About medical insurance of citizens in the Kyrgyz Republic";

- "About the organizations of health care in the Kyrgyz Republic";

- "About the oncological help to the population";

- "About HIV/AIDS in the Kyrgyz Republic";

- "About diabetes in the Kyrgyz Republic";

- "About protection of the population against tuberculosis";

- "About mental health services and guarantees of the rights of citizens in case of its rendering";

- "About prevention of iodine-deficiency diseases";

- "About the reproductive rights of citizens and guarantees of their realization"

5

Resulting effect of the provided state service

Can be resulting effect one or several of the following:

- the statement from the clinical record with recommendations and data of inspection, treatment;

- references of the approved form;

- leaf of temporary disability

6

Conditions of provision of the state service

Provision of service is performed:

- indoors, answering to the established sanitary standards;

- in the presence of easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for persons with limited opportunities of health on sight and hearing, and faces with limited opportunities of health with violations of the musculoskeletal device, equipped (buildings, rooms) ramps, hand-rail.

Reception of citizens in the organizations of health care is made in day of their address, by the principle of queque.

Rooms have places for expectation, toilets (in regions, in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone.

Preferential categories of citizens (participants and disabled people of the Great Patriotic War, home front workers and persons equated to them, persons with limited opportunities of health (further - LOVZ), expectant mothers) are serviced out of turn