15

Issue of the ID card - the passport of the citizen of the Kyrgyz Republic (ID card) in diplomatic representations and consular establishments of the Kyrgyz Republic

MFA

MFA

For a fee

15-1

Issue of the all-civil passport of the citizen of the Kyrgyz Republic in diplomatic representations and consular establishments of the Kyrgyz Republic

MFA

MFA

For a fee

37-1

Urgent provision of data from the State register of mass media

MU

MU

For a fee

38-1

Urgent issue of the extract from the Unified State Register of Legal Entities, branches (representations)

MU

MU

For a fee

64

Urgent issue of the statement from archive documents about the legal entity, branch (representation), in chronological procedure

MU

MU

For a fee

7. Passport of the state service

1

Name of service

Confirmation of competence of laboratory according to requirements of the international standard taking into account carrying out inspection check-up behind activities of accredited laboratory - Chapter 4, Item 46 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

The central executive body performing functions on development and realization of state policy in the field of technical regulation and metrology (further - authorized state body in the field of technical regulation and metrology).

The authorized body performing functions of national authority on accreditation and realization of state policy in the field of accreditation of conformity assessment bodies (further - authorized body in the field of accreditation and confirmation of competence of conformity assessment bodies)

3

Consumers of the state service

Legal entities

4

Legal basis of receipt of the state service

The law of the Kyrgyz Republic "About bases of technical regulation in the Kyrgyz Republic";

-  The presidential decree of the Kyrgyz Republic "About some measures for effective ensuring activities of the Ministry of economic regulation of the Kyrgyz Republic of December 4, 2009 No. 561;

-  the order of the Government of the Kyrgyz Republic "About accreditation of conformity assessment bodies in the Kyrgyz Republic" of November 16, 2006 No. 795;

- Regulations on the National accreditation system (it is approved  by the order of the Government of the Kyrgyz Republic of November 16, 2006 No. 795);

-  the order of the Government of the Kyrgyz Republic "About the Kyrgyz center of accreditation under the Ministry of Economics of the Kyrgyz Republic" of March 5, 2010 No. 128;

- ISO/IEC 17011;

- ISO/IEC 17025;

- ISO 15189

5

Resulting effect of the provided state service

Certificate of accreditation

6

Conditions of provision of the state service

By provision of the state service (issue of the certificate of accreditation) the following conditions of expectation are provided:

- indoors, answering to the established sanitary standards;

- in the presence of easy access of all applicants to the building and to sanitary and hygienic rooms (toilets, washing rooms);

- places for expectation (chairs), there is heating, water supply system, phone (if necessary);

- by the principle of queque;

- the service is not rendered to physical persons

7

Term of provision of the state service

Confirmation of competence of laboratory by authorized body in the field of accreditation includes the following stages and terms:

aggregate term of provision of the state service of 8 months to 1,6 of year:

- order taking with carrying out the analysis of completeness of documents, including in electronic format - of 30 minutes till 2 o'clock;

- calculation of cost, the statement of the order account for carrying out accreditation and execution of the agreement - at most 3 days;

- after payment, creation of expert group with approval of concerned parties - from 15 days to 2 months;

- conducting examination of documents - up to 3 months, with submission of the concluding observation;

- repeated examination - during 1,5 of month, with submission of the repeated concluding observation;

- assessment on site with submission of the final report - 2-3 days;

- representation of corrective actions from laboratory - within 15 days;

- accomplishment of corrective actions and production of evidence on elimination of discrepancies - within 2 months;

- creation of the commission on decision making and decision making - within 15 days;

- execution of the certificate of accreditation with approval of area of accreditation - 2 days;

- execution of the contract for carrying out inspection check-up (further - IK) for accredited laboratories and the IK cards - 2 hours;

- the notification on carrying out IK behind activities of accredited laboratory and the consent of members of expert group - 2 days.

After receipt of the certificate of accreditation IK behind activities of accredited laboratory, behind continuation of compliance of laboratory to the established requirements of the international standard is annually carried out

Informing consumers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Informing on the services provided to the consumer:

- Kyrgyz center of accreditation for the address: 720011, Bishkek, st. of Frunze, 421; working schedule: from 9-00 to 18-00, days off - Saturday, Sunday. Lunch break from 12 to 13 o'clock 30 minutes;

- on the State portal of electronic services (portal.tunduk.kg);

- on the website of the Kyrgyz center of accreditation (www.kca.gov.kg);

- according to the written address (the answer to the written request);

- orally (by phone, in case of personal contact);

- by means of E-mail (sending examination of documents of the applicant);

- facsimile informing (for example, sending order/invoice for payment).

Informing is performed in the state and official languages.

Provision of information on the rendered state service is guaranteed to any addressed person on a grant basis.

Samples of forms of requests for accreditation and the corresponding procedures for preparation of materials of accreditation - on the website of the Kyrgyz center of accreditation (www.kca.gov.kg).

Contact information and the standard of the state service are placed at information stands of the Kyrgyz center of accreditation, the State portal of electronic services (portal.tunduk.kg), and also on the official site of the Kyrgyz center of accreditation (www.kca.gov.kg)

9

Methods of distribution of information on the state service

Distribution of information on the rendered service is performed through:

- State portal of electronic services (portal.tunduk.kg);

- Media (newspapers, radio, television);

- the website of authorized body in the field of accreditation and confirmation of competence of conformity assessment bodies: www.kca.gov.kg;

- information stands, brochures, booklets;

- personal address and contacts by phone;

- public reception of authorized body in the field of accreditation and confirmation of competence of conformity assessment bodies.

Addresses, phone numbers and operating mode together with the standard of the state service are placed at the stand, the website of authorized body in the field of accreditation and confirmation of competence of conformity assessment bodies

Servicing and rendering the state service

10

Communication with visitors

In authorized state body in the field of accreditation and confirmation of competence of conformity assessment bodies information plates on doors of offices of the employees involved in service provision are placed.

All employees working with the population have the personified plates (badges) with indication of surname, name, middle name and position.

In case of communication with visitors employees shall observe the following basic principles of ethics: be polite, benevolent, correct, patient, basic, aim to understand deeply being of question, be able to listen to the interlocutor and understand its line item, and also weigh and reason for the made decisions.

The job descriptions (functional obligations) and the professional ethical standards which are not allowing violations of the law of the Kyrgyz Republic, providing the ethics, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by all employees

11

Methods of ensuring confidentiality

Consumer information and the rendered service can be provided according to the legislation of the Kyrgyz Republic

12

The list of necessary documents and/or actions from the consumer of the state service

For confirmation of competence of laboratory the legal entity needs to prepare set of documents on accreditation of laboratory according to the established requirements.

Necessary documents:

- the request of the established sample.

Appendix to the request:

- information on participation of laboratory in skill test and interlaboratory checkings;

- plan of participation of laboratory in skill test and interlaboratory checkings;

- documentary system of management of laboratory according to the accreditation criterions specified in relevant international standards and managements on their application with indication of option of system of management (And, In);

- the project of the declared area of accreditation completed according to activities of laboratory (in the form of the established area of accreditation where it is possible, in the form of flexible area);

- the passport of laboratory with all corresponding filled forms according to its activities;

- the filled formats of reports on results (the protocol of testing/research, the sampling report (where it is required), the certificate of calibration) in the declared area of accreditation in electronic form);

- the filled check sheet on the corresponding accreditation criterions of conformity assessment bodies (further - OOS): F.KTsA-PA1OOS.E (electronic format);

- copies of records of internal audit with scope of activities of laboratory (whether there are data on carrying out internal audit(s) which covered the actions for assessment of conformity requested in the field of accreditation (primary/repeated assessment / expansion) and the analysis from management which is carried out before application for accreditation within the corresponding accreditation criterions of OOS;

- other documents on activities of laboratory confirming her competence (in the presence);

- in case of the statement on confirmation of competence of laboratory regarding carrying out internal calibration of the equipment, the laboratory in addition represents:

- the methods/procedure for internal calibration meeting the requirements of ISO/IEC 17025;

- data on technical equipment and competence of personnel of OOS on carrying out internal calibration of the equipment (to use forms for calibrating laboratory on F.KTsA-PA1OOS.D .1).

In case of the statement for inclusion of laboratory in the Unified register of EEU, the laboratory in addition represents:

- the request for inclusion of laboratory according to F.KTsA-PA1OOS.A.6;

- the project of area of accreditation on TR CU (EEU) within the operating area of accreditation on paper and in electronic form (in the word format), drawn up according to F.KTsA-PA1OOS.A;

- data on OOS for inclusion in the Unified register of EEU in the Excel format in the F.KTsA-PA1OOS.TS.2, form filled taking into account the available information.

In case of the statement in the project of area of accreditation of standards and/or technical regulations, the laboratory shall provide in Russian the copy of additional documents, for example, of the directive of the European Commission, ASTM, ASSHTO, ISTA, API, the rule and others, not having general availability.

The Kyrgyz center of accreditation, for the purpose of improvement of quality of the provided services after receipt of consent from the applicant requests information on the applicant from other state bodies and local government bodies by means of system of interdepartmental interaction Tunduk

13

Cost of paid state service

The cost of works on accreditation of laboratory is established according to the Price list of rates for the services in confirmation of competence of conformity assessment bodies which are carried out by the Kyrgyz center of accreditation under the Ministry of Economics and finance of the Kyrgyz Republic approved by the Ministry of Economics and finance of the Kyrgyz Republic (further - MEF KR) in coordination with authorized state body in the field of anti-monopoly regulation.

It is possible to study information on the cost of service at the information stand and the official site of the Kyrgyz center of Accreditation in case of MEF KR: www.kca.gov.kg

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- it is provided in the state or official language, at the request of the consumer;

- reliability and timeliness, in accordance with the terms and the service provision terms determined in the standard of the rendered service;

- availability (in printing and electronic formats);

- compliance of conditions of provision of service to the requirements established by this standard;

- manifestation of correctness, politeness and ethics of employees when rendering the state service, consultation during all procedure of rendering service;

- availability of the complaint book of citizens in the available place

15

Provision of service in electronic format

The service is provided in electronic format regarding acceptance of request (statement) for receipt of service by means of the State portal of electronic services - portal.tunduk.kg, according to  the Instructions for use the State portal of electronic services approved  by the order of the Government of the Kyrgyz Republic of October 7, 2019 No. 525.

Note: for departure of the electronic request for receipt of service the applicant needs to be registered on the portaI.tunduk.kg portal. Stage of on-line interactivity - 3 (the web page has functionality to fill in the request electronically and to take cognizance of it state agency without printout on paper)

The bases for refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

Provision of service it can be refused on the following bases:

- provision not of complete set of materials on accreditation of laboratory according to the established requirements in case of adoption of the request;

- lack of payment from the applicant (the payment order, the receipt order, etc.);

- lack of sufficient number of appraisers and/or technical experts in each specific area;

- untimely provision of modifed materials (according to the Contract for work on accreditation), prepares the prevention, and then refusal throughout works on accreditation;

- the applicant himself refuses continuation of works on accreditation;

- if the request does not conform to the established requirements and/or the enclosed documents are submitted not in full, certificates of fraudulent behavior or intended representation of OOS of false information are established, and also concealments of information, department of the organization of works on accreditation within 10 working days the official refusal in acceptance of the request, with indication of the reason prepares

17

Procedure for appeal

In case of disagreement with work of the Kyrgyz center of accreditation of MEF KR, the laboratory has the right to make the complaint or the appeal according to Regulations on consideration of claims and appeals and procedure for activities of the Commission on the appeals and claims posted on the website of the Kyrgyz center of accreditation in case of MEF KR: www.kca.gov.kg.

Procedure for appeal by laboratory of the carried out/carried out works on accreditation from the Kyrgyz center of accreditation or the leading appraiser / the technical expert:

- submission of the appeal or claim in writing addressed to the director of the Kyrgyz center of accreditation in case of MEF KR legal entity or physical person;

- the personal and quantitative structure of the commission on the specific claim / appeal is created proceeding from question on which it is given, and affirms the order of the Kyrgyz center of accreditation in case of MEF KR.

The claim to work of specialists of the Kyrgyz center of accreditation in case of MEF KR (both regular, and attracted) and accredited OOS can be considered by the commission consisting:

- from specialists of the Kyrgyz center of accreditation in case of MEF KR (without involvement of third-party specialists);

- from specialists of the Kyrgyz center of accreditation in case of MEF KR with attraction in its list of independent specialists (as a rule, by consideration of questions of technical nature and normative providing).

The commissions on appeal are included independent specialists:

- the lawyer, if the submitted appeal concerns questions of legal position, structure, etc. of the candidate for accreditation / accredited OOS;

- authorized body on technical regulation if the submitted appeal concerns questions of legislative and normative providing in the field of assessment of conformity;

- representatives of technical committee on accreditation or the technical experts who were not taking part in work according to conformity assessment bodies and in adoption of the initial decision on accreditation if the submitted appeal concerns questions of compliance of the candidate for accreditation / accredited body on assessment of conformity to the established accreditation criterions in specific technical activity.

The arrived claim/appeal shall be considered within 12 working days from the date of the order on statement of structure of the commission on consideration of the claim/appeal.

In case of need request of additional materials the term of work of the commission can be increased up to 30 working days.

The conclusions of members of the commission in fact of the submitted claim/appeal shall be submitted in writing with the reasoned reasons.

The conclusion of each member of the commission is estimated by the commission in total with all other proofs according to the considered claim/appeal and can be rejected fully or partially with indication of motives of variation.

The commission following the results of consideration draws up the minutes and the recommended solution of question according to the claim/appeal.

The protocol and the decision are signed by members of the commission and the secretary.

Within 3 working days the secretary represents the minutes of the commission with the draft decision to the director of the Kyrgyz center of accreditation in case of MEF KR for consideration and acceptance of the final decision.

Results of consideration of the claim/appeal are brought to the Kyrgyz centers of accreditation in case of MEF KR to the attention of the face which directed the claim or OOS which submitted the appeal, in time no more than 5 days from the date of decision making.

By preparation of information on results of consideration of the claim, confidentiality of the data received in the course of work of the commission shall be observed.

In case of disagreement with the decision of the commission, person can submit the legal claim in accordance with the established procedure.

In case of dissatisfaction the made decision on refusal in provision of service or its low-quality provision the consumer has the right to appeal the decision judicially

18

Frequency of review of the standard of the state service

The standard of the state service is regularly reviewed, with frequency once in three years, and also as required suffices

8. Passport of the state service