81. Passport of the state service

1

Name of service

Issue of the duplicate of the registration certificate on medicine or medical product - Chapter 4, Item 97 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

The central state body pursuing state policy and exercising control in the field of protection of public health in the Kyrgyz Republic (further - authorized state body in the field of health care);

Department of provision of medicines and medical equipment under the Ministry of Health of the Kyrgyz Republic (further - Department)

3

Consumers of the state service

Producers of medicines and medical products (foreign and domestic), and also applicants at the request of the organization - developer of medicines and medical products

4

Legal basis of receipt of the state service

Laws of the Kyrgyz Republic:

- "About drug circulation";

- "About the address of medical products".

The orders of the Government of the Kyrgyz Republic "About some questions connected with registration of medicines" of August 28, 2018 No. 405, "About some questions connected with registration of medical products" of July 5, 2018 No. 311;

decisions of Council of the Eurasian economic commission "About Rules of registration and examination of medicines for medical application" of November 3, 2016 No. 78 and "About rules of registration and examination of safety, quality and efficiency of medical products" of February 12, 2016 No. 46

5

Resulting effect of the provided state service

The duplicate of the registration certificate on medicine or the duplicate of the registration certificate on medical product

6

Conditions of provision of the state service

Provision of service is performed by the principle of "Single window" by Department. Indoors for consumers necessary conditions for expectation are created: clothes, places for sitting, phone, toilet, washing rooms.

Carrying out initial consulting of the consumer of the state service by specialists by phone is possible.

Preferential categories of citizens (participants and disabled people of the Great Patriotic War, home front workers, persons with limited opportunities of health, expectant mothers) are serviced out of turn.

For convenience of consumers in the place of provision of service the list of the documents necessary for service acquisition, and application forms are placed

7

Term of provision of the state service

For medicines:

1) filing of application on receipt of the duplicate of the registration certificate on medicine - 1 day;

2) carrying out work on issue of the duplicate of the registration certificate on medicine - 6 calendar days;

3) the general duration of time for issue of the duplicate of the registration certificate on medicine - 7 calendar days.

For medical products:

1) filing of application on receipt of the duplicate of the registration certificate on medical product - 1 day;

2) carrying out work on issue of the duplicate of the registration certificate on medical product explanatory work and drawing of the invoice for payment - 1 day;

3) the general duration of time for issue of the duplicate of the registration certificate on medical product - 7 working days

Informing receivers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on the state service can be obtained:

- in Department to the address: 720044, Bishkek, Ulitsa 3-ya Liniya, 25, contact telephone numbers: 21-92-71, 21-93-01;

operating time: Monday-Friday, from 8-30 h to 17-30 h, lunch break from 12-00 h to 13-00 h, days off - Saturday, Sunday.

Information for consumers on the state service is provided:

- in writing;

- in oral form (by phone, in case of personal contact with the specialist).

Application forms and information on provision of service are placed at information stands in Department.

The notification of the applicant electronically about readiness of the duplicate of the registration certificate is provided

9

Methods of distribution of information on the state service

Informing is performed:

- on the information website of Department: www.pharm.kg;

- at the information stand of Department;

- by means of written informing (the answer to the written request);

- in oral form: in case of the personal address, by phone, number of which is posted on the website of Department: www.pharm.kg;

- through printing editions;

- through the portal of electronic services.

Information is provided in the state and/or official languages

Servicing and rendering the state service

10

Communication with visitors

All employees working with applicants have the personified plates (badges) with indication of surname, name, middle name and position.

In case of communication with visitors employees observe the following basic principles of ethics: be polite, benevolent, correct, patient, basic, aim to understand deeply being of question, be able to listen to the interlocutor and understand its line item, and also reason for the made decisions.

Job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the law of the Kyrgyz Republic providing the respect for ethical standards, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by all employees

11

Methods of ensuring confidentiality

Consumer information and the service rendered to him can be provided only on the bases, stipulated by the legislation the Kyrgyz Republic