86. Passport of the state service

1

Name of service

Urgent registration of change of surname, name, middle name - Item 76-1 of Chapter 4 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

The state body of the executive authority providing functions on realization of state policy in the field of civil registration (further - authorized body), and its subordinated divisions, including territorial authorities (further - subordinated divisions of authorized body)

3

Consumers of the state service

The physical persons which reached 16-year age and the minors aged up to 16 years represented by legal representatives

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic;

Civil code of the Kyrgyz Republic;

Family code of the Kyrgyz Republic;

The law of the Kyrgyz Republic "About acts of civil status"

5

Resulting effect of the provided state service

Certificate on state registration of change of surname, name, middle name

6

Conditions of provision of the state service

Provision of service is performed in the rooms answering to sanitary standards. Rooms have places for expectation, toilets (in regions, in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone.

Easy access for visitors, including for persons with limited opportunities of health (further - LOVZ), to the building and sanitary and hygienic rooms (toilets, washing rooms) equipped with ramps and hand-rail is provided.

In service centers of the population consumers are serviced on electronic queue, in other Items of access to service - by the principle of queque.

Preferential categories of citizens (participants and disabled people of the Great Patriotic War, home front workers and persons equated to them, LOVZ, expectant mothers) are serviced out of turn or if they cannot rise to the room, the employee goes down to them for consultation.

For convenience of visitors in the place of provision of service the list of the documents necessary for service acquisition, and application forms are placed

7

Term of provision of the state service

Time for documents acceptance - no more than 30 minutes.

Aggregate term of provision of service - no more than 4 working days.

Time for issue of result of service - no more than 30 minutes

Informing consumers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on the state service can be obtained:

- on the website of authorized body: grs.gov.kg;

- on the state portal of electronic services: e.gov.kg;

- on the departmental portal of the state services: portal.srs.kg;

- in subordinated division of authorized body, in case of the personal address of the consumer (them officially authorized representatives);

- in oral form (in case of personal contact, by phone the Center of telephone servicing of authorized body (call center) according to number 119.

Reception of citizens is made in day of their address.

It is possible to study information in booklets and brochures at the information stands placed in Items of access to service.

Information is provided in the state and official languages

9

Methods of distribution of information on the state service

Distribution of information on the rendered service is performed through:

- Media (newspapers, radio, television);

- official site of authorized body: grs.gov.kg;

- state portal of electronic services: e.gov.kg;

- departmental portal of the state services: portal.srs.kg;

- the personal address and contacts by phone call center of GRS - 119;

- information stands, booklets, brochures.

Addresses, phone numbers, e-mail addresses and working hours of subordinated divisions of authorized body are posted on the official site of authorized body: grs.gov.kg

Servicing and rendering the state service

10

Communication with visitors

In authorized body and its subordinated divisions information plates on doors of offices of the employees involved in rendering service are placed.

All employees working with the population have the personified plates (badges) with indication of surname, name, middle name and position.

In case of communication with consumers employees observe the following basic principles of ethics: be polite, benevolent, correct, patient, basic, aim to understand deeply being of question, be able to listen to the interlocutor and understand its line item, and also reason for the made decisions.

Job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the law of the Kyrgyz Republic providing the respect for ethical standards, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by all employees.

Communication with persons with special needs on medical and social indications (LOVZ, aged pensioners, veterans of war and work, expectant mothers) and provision of service by it is made in form, clear and available to them

11

Methods of ensuring confidentiality

Consumer information and the service rendered to him can be provided only on the bases provided in the legislation of the Kyrgyz Republic