50. Passport of the state service

1

Name of service

Teaching archiving and clerical work - Chapter 1, Item 120 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

The state body of the executive authority providing functions on realization of state policy in the field of archiving (further - authorized body). The center of documentation and training of the State archive agency under the Ministry of digital development of the Kyrgyz Republic

3

Consumers of the state service

Physical persons and legal entities

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic;

The law of the Kyrgyz Republic "About National Archive Fund of the Kyrgyz Republic";

the resolution of the Cabinet of Ministers of the Kyrgyz Republic "About questions of the Ministry of digital development of the Kyrgyz Republic" of June 1, 2021 No. 17

5

Resulting effect of the provided state service

Issue of the document testimonial of passing of classes (rate) in conducting archiving and clerical work

6

Conditions of provision of the state service

Provision of service is performed:

- indoors, answering to the established sanitary standards;

- by the principle of live/electronic queue.

Easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for persons with limited opportunities of health (further - LOVZ), equipped (buildings, rooms) ramps, hand-rail is provided.

Rooms have places for expectation, toilets (in regions, in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone.

Preferential categories of citizens (LOVZ, expectant mothers) are serviced out of turn or if they cannot rise to the room, the employee goes down to them for reception of an application.

For convenience of visitors in the place of provision of service the list of the documents necessary for service acquisition, and application forms are placed

7

Term of provision of the state service

Limiting time for expectation in queues and acceptance of request (request) - no more than 30 minutes.

Limiting time for consideration of the application - no more than 14 days.

General time of provision of service and issue of resulting effect depends on terms of the contract

Informing consumers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on the state service can be charged:

- on the state portal of electronic services: portal.tunduk.kg;

- on the official site of authorized body: archive.kg;

- in subordinated division of authorized body, in case of the personal address of the consumer (officially the authorized representative).

Reception of citizens is made in day of their address.

It is possible to study information at information stands, in the booklets and brochures placed in Items of access to service.

Information is provided in the state and official languages

9

Methods of distribution of information on the state service

Distribution of information on the rendered service is performed through:

- Media (newspapers, radio, television);

- on the state portal of electronic services: portal.tunduk.kg;

- information stands, booklets, brochures.

Addresses, phone numbers, e-mail addresses and working hours of subordinated divisions of authorized body are posted on the official site of authorized body (archive.kg)

Servicing and rendering the state service

10

Communication with visitors

In authorized body and its subordinated divisions information plates on doors of offices of the employees involved in rendering service are placed.

All employees working with the population have the personified plates (badges) with indication of surname, name, middle name and position.

In case of communication with consumers employees observe the following basic principles of ethics: be polite, benevolent, correct, patient, basic, aim to understand deeply being of question, be able to listen to the interlocutor and understand its line item, and also reason for the made decisions.

Job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the law of the Kyrgyz Republic providing the respect for ethical standards, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by all employees.

Communication with persons with special needs on medical and social indications (LOVZ, pensioners, expectant mothers) and provision of service by it is made in form, clear and available to them

11

Methods of ensuring confidentiality

Consumer information and the service rendered to him can be provided only on the bases provided in the legislation of the Kyrgyz Republic

12

The list of necessary documents and/or actions from the consumer of the state service

For receipt of the state service it is necessary to provide the following documents:

- identity document;

- the statement on receipt of service;

- receipt on service payment.

Legal entities in addition submit the document confirming powers of his representative (power of attorney).

Operations procedure from the consumer for receipt of service, and also samples and forms of all required documents are placed at information stands in places of provision of service and on the official site of authorized body (archive.kg) and are subject to timely updating

13

Cost of paid state service

Service paid.

The cost of the state service is determined by the order of authorized body in coordination with authorized body in the field of anti-monopoly regulation

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- reliability and timeliness, in accordance with the terms and the service provision terms declared in this standard;

- non-admission of discrimination on the basis of floor, race, language, disability, ethnic origin, religion, age, political and other convictions, educations, origins, property or other status, and also other circumstances;

- availability, reclamation at citizens only of those documents for receipt of service which are specified in this standard;

- compliance of conditions of provision of service to the requirements established by this standard: access to the building, availability of household conveniences, the schedule of acceptance convenient for citizens, availability and availability of information support (in printing and electronic formats);

- correctness and politeness of employees when rendering service, consultation during all procedure of rendering service;

- compliance of resulting effect (the received service) to consumer expectations;

- availability of the complaint book of citizens in the available place;

- observance of the rights and legitimate interests of consumers of the state services established by the legislation of the Kyrgyz Republic in the field of archiving

15

Provision of the state service in electronic format

The service is provided in electronic format regarding acceptance of request (statement) for receipt of service, by means of the state portal of electronic services - portal.tunduk.kg.

Note: for departure of the electronic request for receipt of service the applicant needs to be registered on the portal.tunduk.kg portal.

Stage of on-line interactivity - 3.

On the web page there is functionality of filling of the request electronically and its acceptances to consideration by state body without printout on paper

Refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

In provision of the state service refuses in case of lack of the necessary documents specified in Item 12 of this standard

17

Procedure for appeal

By inadequate provision of service the consumer has the right to address with the oral or written complaint management of body where the service is received.

Also, in case of matters of argument on rendering service, the consumer has the right to address in accordance with the established procedure to higher body.

On behalf of the consumer of the state service appeal can be made by his legal representatives. The written complaint is submitted in a free form and shall contain First name, middle initial, last name the applicant, the postal address to which the answer, phone number, claim essence, the signature of the consumer of the state service and date shall be directed.

Consideration of claims and claims is performed according to the procedure, provided by the Law of the Kyrgyz Republic "About bases of administrative activities and ministerial procedures".

In case of dissatisfaction the made decision according to the claim, the applicant has the right to appeal the decision judicially.

The consumer has the right to address with the claim in electronic format through the state system of electronic messages on the state portal of electronic services: portal.tunduk.kg

18

Frequency of review of the standard of the state service

The standard of the state service shall be reviewed regularly, with frequency once in three years suffices

51. Passport of the state service

1

Name of service

Content of pupils at Republican average special boarding school of M. Abdrayev - the head 1, Item 90 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

The authorized state body performing single state policy in the field of culture, information, sport and youth policy (further - authorized state body in the field of culture, information, sport and youth policy);

Republican average special musical boarding school of M. Abdrayev (further - RSSMShI of M. Abdrayev).

The standard of the state service is placed at the information stand and the official site of authorized state body in the field of culture, information, sport and youth policy

3

Consumers of the state service

The citizens of the Kyrgyz Republic who reached 7-year age, studying in RSSMShI of M. Abdrayev, needing accommodation in nursing home under school

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic (Article 46);

- The law of the Kyrgyz Republic "About culture" (Article 30);

- The law of the Kyrgyz Republic "About education" (Articles 18, 31 and 33)

5

Resulting effect of the provided state service

Content of pupils: food and accommodation in nursing home under school

6

Conditions of provision of the state service

Provision of the state service is performed:

- indoors, answering to the established sanitary standards;

- in the presence of easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for persons with limited opportunities of health on sight and hearing and persons with limited opportunities of health having the violations of the musculoskeletal device (further - LOVZ) equipped (buildings, rooms) ramps, hand-rail;

- by the principle of queque.

Rooms have places for expectation, toilets (in regions, in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone.

Preferential categories of citizens (participants and disabled people of the Great Patriotic War, home front workers, LOVZ, elderly citizens, expectant mothers) are serviced out of turn or if they cannot rise to the room, the employee goes down to them for reception of an application.

For convenience of visitors in the place of provision of service the list of the documents and application forms necessary for service acquisition are placed

7

Term of provision of the state service

Time for expectation in queues and documents acceptance - no more than 30 minutes.

Aggregate term of provision of the state service depends on need of accommodation for nursing home under school

Informing consumers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on the state service can be obtained:

- in public reception of authorized state body in the field of culture, information, sport and youth policy;

- on the website of authorized state body in the field of culture, information, sport and youth policy;

- in case of the personal appeal to authorized state body in the field of culture, information, sport and youth policy, and its management, departments of culture of the cities and areas;

- at information stands, from brochures, booklets in authorized state body in the field of culture, information, sport and youth policy and its managements, departments of culture of the cities and areas.

Reception of citizens in authorized state body in the field of culture, information, sport and youth policy and its managements, departments of culture of the cities and areas is made in day of their address.

Information is provided in the state and official languages

9

Methods of distribution of information on the state service

Distribution of information on the rendered service is performed through:

- mass media (newspapers, radio, television);

- the official site of authorized state body in the field of culture, information, sport and youth policy;

- information stands, brochures, booklets;

- personal addresses and contacts by phone;

- public reception of authorized state body in the field of culture, information, sport and tourism.

Addresses, phone numbers and operating mode together with the standard of the state service are placed at the stand, the website of authorized state body in the field of culture, information, sport and youth policy

Servicing and rendering the state service

10

Communication with visitors

In authorized state body in the field of culture, information, sport and youth policy are placed information plates on doors of offices of the employees involved in rendering service.

All employees working with the population have the personified plates (badges) with indication of surname, name, middle name and position.

In case of communication with visitors employees observe the following basic principles of ethics: be polite, benevolent, correct, patient, basic, aim to understand deeply being of question, be able to listen to the interlocutor and understand its line item, and also reason for the made decisions.

Job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the law of the Kyrgyz Republic providing the respect for ethical standards, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by all employees.

With special needs on medical and social indications (LOVZ, aged pensioners, veterans of war and work, expectant mothers) communication and provision of service is made for persons in form, clear and available to them

11

Methods of ensuring confidentiality

Consumer information and the service rendered to him can be provided only on the bases provided in the legislation of the Kyrgyz Republic

12

The list of necessary documents and/or actions from the consumer of the state service

The consumer of the state service provides the following documents:

- the statement addressed to the director of RSSMShI of M. Abdrayev;

- certificate of birth of the consumer of the state service;

- passport of one of the child's parents;

- passports of the responsible persons living in the city;

- medical records of the child in form No. 63 and form No. 26;

- the medical certificate about the state of health of the child in form No. 086;

- the reference from the residence of the child.

Consumers of the state services shall get acquainted with internal regulations of accommodation in nursing home under school

13

Cost of paid state service

The state service is provided free of charge

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- reliability and timeliness, in accordance with the terms and the service provision terms declared in the standard of the state service;

- non-admission of discrimination on the basis of floor, race, language, disability, ethnic origin, religion, age, political and other convictions, educations, origins, property or other status, and also other circumstances;

- availability, reclamation at citizens only of those documents for receipt of service which are specified in the standard;

- compliance of conditions of provision of service to the requirements established by this standard: access to the building, availability of household conveniences, the schedule of acceptance convenient for citizens, availability and availability of information support (in printing and electronic formats);

- correctness and politeness of employees when rendering the state service, consultation during all procedure of rendering service;

- compliance of resulting effect (the received service) to expectations of the applicant;

- availability of the complaint book in the place, available to citizens

15

Provision of the state service in electronic format

It does not appear

Refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

In provision of service refuses in cases:

- non-presentations of the documents specified in Item 12 of this standard;

- in case of completeness of places in nursing home under school;

- in case of violation of internal regulations of accommodation in nursing home under school