27. Passport of the state service

1

Name of the state service

Registration of right to claim on obligation fulfillment (under the agreement) concerning personal estate.

Introduction of record about change of right to claim on obligation fulfillment (under the agreement) concerning personal estate in the mortgage notification.

Introduction of record about the termination of right to claim on obligation fulfillment (under the agreement) concerning personal estate in the mortgage notification - Chapter 4, Item 95 of the Unified register (list) of the state services

2

Full name of state body (organization) providing the state service

The state body of the executive authority providing functions on development and realization of state policy in the field of normative legal regulation, judicial and expert, lawyer, notarial, probatsionny and criminal and executive activities (further - the Ministry of Justice)

3

Consumers of the state service

Physical persons and legal entities

4

Legal basis for receipt of the state service

Regulatory legal acts:

- Civil code of the Kyrgyz Republic;

- The code of the Kyrgyz Republic about offenses;

- The law of the Kyrgyz Republic "About pledge";

- The law of the Kyrgyz Republic "About bases of administrative activities and ministerial procedures";

- The law of the Kyrgyz Republic "About the state guarantees of the equal rights and equal opportunities for men and women";

- The regulations on the Ministry of Justice of the Kyrgyz Republic approved by the order of the Government of the Kyrgyz Republic of March 5, 2021 No. 78;

- The unified register (list) of the state services rendered by state bodies, their structural divisions and subordinated organizations, No. 85 approved by the order of the Government of the Kyrgyz Republic of February 10, 2012;

- Regulations on the Unified State Register of Rights of the requirement of the personal estate approved by the order of the Government of the Kyrgyz Republic of February 13, 2017 No. 99;

- The instruction about right to claim order of registration on obligation fulfillment (under the agreement) concerning personal estate", approved by the order of the Government of the Kyrgyz Republic of February 8, 2021 No. 35

5

Resulting effect of the provided state service

Registration of right to claim on obligation fulfillment (under the agreement) concerning personal estate.

Introduction of record about change of right to claim on obligation fulfillment (under the agreement) concerning personal estate in the mortgage notification.

Introduction of record about the termination of right to claim on obligation fulfillment (under the agreement) concerning personal estate in the mortgage notification.

Motivated refusal in rendering service in cases of stipulated in Item 16 these standards.

On the State portal of electronic services the result of rendering the state service goes to the consumer to "personal account" in electronic form

6

Conditions of provision of the state service

Service provision to consumers is performed:

- electronically through the State portal of electronic services (www.portal.tunduk.kg) on condition of availability:

1) communication Internet;

2) digital signature (DS);

- through the Unified State Register of Rights of the requirement of personal estate (further - EGRPTDI);

- indoors, answering to the established sanitary and epidemiologic regulations, and also requirements of fire safety;

- in the presence of easy access of all consumers to sanitary and hygienic rooms (toilets, washing rooms) which are also equipped for persons with limited opportunities of health (further - LOVZ) ramps and hand-rail;

- the room has places for expectation, heating, access to telephone communication and the Internet;

- by the principle of electronic priority, according to the arrived requests;

- preferential categories of citizens (participants of the Great Patriotic War, home front workers and persons equated to them, LOVZ), expectant mothers are serviced out of turn or the employee goes down to them if it is not possible to rise to the room independently, for order taking and other documents;

- with special needs on medical and social indications (LOVZ on hearing and sight and with violations of the musculoskeletal device, aged pensioners, veterans of war and work, expectant mothers) communication and provision of service are made for persons in form, clear and available to them;

- observance by employees of the professional ethical standards establishing and regulating rules of conduct according to the legislation of the Kyrgyz Republic on the public and municipal service.

The list of preferential categories of citizens is placed at information stands, the official site and is timely updated.

For convenience of consumers in the place of rendering service the list of the documents necessary for service acquisition, samples of requests and information on procedure for filling (samples) are placed.

Working schedule:

Monday through Friday inclusive from 9:00 till 18:00 o'clock, with lunch break from 12:30 till 13:30 o'clock.

Reception of an application on rendering the state service is performed: Monday through Friday inclusive from 9:00 till 16:00 o'clock.

Issue of result of rendering the state service is performed: Monday through Friday inclusive from 9:00 till 18:00 o'clock.

The working schedule of the State portal and the Unified State Register of Rights of requirements of personal estate - round the clock, except for technical breaks in connection with carrying out repair work.

In case of the address of the consumer after the termination of working hours, in days off and holidays, according to the labor law of the Kyrgyz Republic, reception of applications and issue of results of rendering the state service is performed the next working afternoon

7

Term of provision of the state service

Aggregate term of provision of service on paper for physical persons and legal entities - 53 minutes, including:

- reception of an application and documents - 5 minutes;

- registration of a statement and documents in electronic document management system - 2 minutes;

- consideration by the authorized employee of the Ministry of Justice (specialist registrar) of the statement - 12 minutes;

- verification of the receipt on service payment (in case of registration of right to claim on obligation fulfillment (under the agreement) concerning personal estate) - 10 minutes;

- data entry in EGRPTDI - 19 minutes;

- the direction to the consumer by any available method of the notification on results of accomplishment of service - 5 minutes.

The term of provision of service through the State portal of electronic services is similar with service provision term on paper

Informing consumers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on the state service can be obtained:

- in the mode of remote access by means of "personal account" on the State portal of electronic services (www.portal.tunduk.kg);

- in the Ministry of Justice;

- on the official site of the ministry: (www.minjust.gov.kg);

- on social networks (www.facebook.com/minjustKR/?fref=ts, www.instagram.com/minjustkg_official/, www.youtube.com/user/minjust1);

- from information stands, brochures, booklets.

Information can be provided:

- in writing;

- in oral form (by phone, in case of personal contact);

- electronically.

It is possible to study information at information stands, in brochures and booklets, in the state and official languages.

Addresses, phone numbers and the standard of the state service are placed at information stands and the official site of the Ministry of Justice (www.http://minjust.gov.kg)

9

Methods of distribution of information on the state service

Distribution of information on the rendered service can be performed through:

- mass media (within media of the plan of the Ministry of Justice on NTRK, ELTR TV channels, It is scarlet - 24, STV LLP, 5 Channel, the Pyramid, radio channels, TV channels, the information websites, KNIA "Kabar", newspapers);

- social networks: (www.facebook.com/minjustKR/?fref=ts, www.instagram.com/minjustkg_official/, www.youtube.com/user/minjust1);

- official site of the Ministry of Justice (http://minjust.gov.kg/ru/content/1148);

- State portal of electronic services (www.portal.tunduk.kg);

- by carrying out training, trainings for the staff of financial credit institutions, notaries and interested persons;

- release of booklets and brochures;

- consultation by phone or in case of personal contact with the specialist.

Phone numbers are posted on the official site of the Ministry of Justice (http://minjust.gov.kg/ru/contacts/).

Information is provided in the state and official languages on a grant basis

Servicing and rendering the state service

10

Communication with consumers

Communication with consumers is performed through telephone communication, e-mail, the State portal of electronic services ("personal account" of the consumer).

In the Ministry of Justice information plates on doors of offices of the employees responsible for rendering service are placed. The employees working with the population shall have the personified plates (badges) with indication of surname, name, middle name and position.

Job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the current legislation of the Kyrgyz Republic providing the ethics, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by employees.

For persons with special needs on medical and social indications (LOVZ on sight and hearing, and with violations of the musculoskeletal device, elderly citizens, veterans of war and work, expectant mothers) communication and provision of service are performed in form, clear and available to them

11

Methods of ensuring confidentiality

Information on personal data of citizens in case of receipt of service is not subject to disclosure and cannot be traded on by employees and for transfer to the third parties.

Consumer information and the service rendered to him can be provided at the request of the relevant state bodies only on the bases, stipulated by the legislation the Kyrgyz Republic.

The state portal of electronic services meets all requirements of the legislation in the field of electronic control and information of personal nature.

Also, when rendering the state service consent to placement of the personified data in EGRPTDI is represented

12

The list of necessary documents and/or actions from the consumer of the state service

Through the State portal of electronic services:

- the electronic statement through the State portal of electronic services;

- information on payment, the rendered service.

Note: in case of the address to the consumer to "personal account" the notification with indication of date and time of receipt of the result of the state service in electronic form certified by the digital signature (DS) goes to the portal.

In case of receipt of service in paper format:

For receipt of service the consumer needs to provide:

- the statement of the established sample (the application form is available at stands and the official site of the Ministry of Justice - http://minjust.gov.kg/ru/content/1155);

- the receipt on service payment (in case of registration of right to claim on obligation fulfillment (under the agreement) concerning personal estate);

- consent to placement of the personified data in EGRPTDI;

- if necessary, the power of attorney on the representative;

- identity document.

Necessary actions:

- address the authorized employee for preliminary verification of the shown paper documents;

- fill in the application form of the established sample;

- receive bank details on payment;

- perform payment through bank system and payment system;

- provide on registration the list of necessary paper documents from 9:00 till 16:00 o'clock;

- receive one copy of the mortgage notice of registration or introduction of record about change or the termination of right to claim on obligation fulfillment (under the agreement) concerning personal estate;

- the service provider according to the legislation of the Kyrgyz Republic for the purpose of provision of service has the right to obtain information on the applicant from other state bodies and local government bodies by means of system of interdepartmental interaction Tunduk

13

Cost of paid state service

Service paid.

The cost of service is determined by the order of the Government of the Kyrgyz Republic "About establishment of payment for registration of right to claim by obligation fulfillment (under the agreement) concerning personal estate" of May 24, 2017 No. 303.

Information on the cost of service is posted on the official site and information stands of the Ministry of Justice

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- relevance for receipt of this state service;

- relevance and timeliness in accordance with the terms and the service provision terms declared in the standard of the rendered service;

- timeliness according to terms of provision of the state service (depending on the declared amount and terms of carrying out this state service);

- availability, reclamation from applicants only of those documents for receipt of service which are specified in the standard;

- compliance of conditions of provision of service to the requirements established by this standard: access to the building, availability of household conveniences, the schedule of acceptance convenient for citizens, availability and availability of information support (in printing and electronic formats);

- correctness and politeness of employees when rendering the state service, consultation during all procedure of rendering service;

- non-admission of discrimination on the basis of floor, race, language, ethnic origin, religion, political or other convictions, educations, origins, property or other status, and also other circumstances;

- compliance of resulting effect (the received service) to consumer expectations;

- availability of the complaint book of applicants in the available place

15

Provision of the state service in electronic format

The service is provided in electronic and in paper formats.

In electronic format the service is provided completely in the automated form online, by means of the web portal according to the Instruction about right to claim order of registration on obligation fulfillment (under the agreement) concerning personal estate.

Note: for departure of the electronic request for receipt of service the consumer needs to be registered on the State portal of electronic services (www.portal.tunduk.kg)

Refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

In provision of the state service it can be refused the following cases:

- if moves on behalf of person which is not the pawnbroker or his representative by proxy;

- if the consumer did not show the identity document, and his representative - the identity document, and the power of attorney;

- lack of the document confirming payment for service provision (in case of registration of right to claim on obligation fulfillment (under the agreement) concerning personal estate)

17

Procedure for appeal

In case of matters of argument on rendering service the consumer has the right to address in accordance with the established procedure management of the Ministry of Justice.

By inadequate provision of service the consumer has the right to address administratively with the written complaint to the Ministry of Justice.

The administrative claim is submitted, according to the Law of the Kyrgyz Republic "About bases of administrative activities and ministerial procedures".

In case of dissatisfaction the made decision according to the claim, the consumer has the right to appeal the decision of the Ministry of Justice judicially

18

Frequency of review of the standard of the state service

The standard of the state service shall be reviewed regularly, with frequency once in three years suffices

27-1. Passport of the state service

1

Name of the state service

Issue of the statement from the Unified State Register of Rights of the requirement of personal estate - Chapter 4, Item 96 of the Unified register (list) of the state services

2

Full name of state body (organization) providing the state service

The state body of the executive authority providing functions on development and realization of state policy in the field of normative legal regulation, judicial and expert, lawyer, notarial, probatsionny and criminal and executive activities (further - the Ministry of Justice)

3

Consumers of the state service

Physical persons and legal entities

4

Legal basis of receipt of the state service

Regulatory legal acts:

- Civil code of the Kyrgyz Republic;

- The code of the Kyrgyz Republic about offenses;

- The law of the Kyrgyz Republic "About pledge";

- The law of the Kyrgyz Republic "About bases of administrative activities and ministerial procedures";

- The law of the Kyrgyz Republic "About the state guarantees of the equal rights and equal opportunities for men and women";

- The regulations on the Ministry of Justice of the Kyrgyz Republic approved by the order of the Government of the Kyrgyz Republic of March 5, 2021 No. 78;

- The unified register (list) of the state services rendered by state bodies, their structural divisions and subordinated organizations, No. 85 approved by the order of the Government of the Kyrgyz Republic of February 10, 2012;

- Regulations on the Unified State Register of Rights of the requirement of the personal estate approved by the order of the Government of the Kyrgyz Republic of February 13, 2017 No. 99;

- The instruction about right to claim order of registration on obligation fulfillment (under the agreement) concerning personal estate approved by the order of the Government of the Kyrgyz Republic of February 8, 2021 No. 35

5

Resulting effect of the provided state service

The statement from the Unified State Register of Rights of the requirement of personal estate (further - EGRPTDI).

On the State portal of electronic services the result of rendering the state service goes to the consumer to "personal account" in electronic form

6

Conditions of provision of the state service

Service provision to consumers is performed:

- electronically through the State portal of electronic services (www.portal.tunduk.kg) on condition of availability:

1) communication Internet;

2) digital signature (DS);

- indoors, answering to the established sanitary and epidemiologic regulations, and also requirements of fire safety;

- in the presence of easy access of all consumers to sanitary and hygienic rooms (toilets, washing rooms) which are also equipped for persons with limited opportunities of health (further - LOVZ) ramps and hand-rail;

- the room has places for expectation, heating, access to telephone communication and the Internet;

- by the principle of electronic priority, according to the arrived requests;

- preferential categories of citizens (participants of the Great Patriotic War, home front workers and persons equated to them, LOVZ), expectant mothers are serviced out of turn or the employee goes down to them if it is not possible to rise to the room independently, for order taking and other documents;

- with special needs on medical and social indications (LOVZ on hearing and sight and violations of the musculoskeletal device, aged pensioners, veterans of war and work, expectant mothers) communication and provision of service are made for persons in form, clear and available to them;

- observance by employees of the professional ethical standards establishing and regulating rules of conduct according to the legislation of the Kyrgyz Republic on the public and municipal service.

The list of preferential categories of citizens is placed at information stands, the official site and is timely updated.

For convenience of consumers in the place of rendering service the list of the documents necessary for service acquisition, application forms and information on procedure for filling (samples) are placed.

Working schedule:

Monday through Friday inclusive from 9:00 till 18:00 o'clock, with lunch break from 12:30 till 13:30 o'clock.

Reception of an application on rendering the state service is performed: Monday through Friday inclusive from 9:00 till 16:00 o'clock.

Issue of result of rendering the state service is performed: Monday through Friday inclusive from 9:00 till 18:00 o'clock.

The working schedule of the State portal and the Unified State Register of Rights of the requirement of personal estate - round the clock, except for technical breaks in connection with carrying out repair work.

In case of the address of the consumer after the termination of working hours, in days off and holidays, according to the labor law of the Kyrgyz Republic, reception of applications and issue of results of rendering the state service is performed the next working afternoon

7

Term of provision of the state service

Aggregate term of provision of service 34 minutes, including:

- reception of an application - 5 minutes;

- registration of a statement and documents in electronic document management system - 2 minutes;

- verification of the receipt on service payment - 8 minutes;

- search in EGRPTDI - 5 minutes;

- document creation and printout of documents - 5 minutes;

- signing of the statement by the authorized employee - 5 minutes;

- issue of the document to the consumer - 4 minutes.

The term of provision of service through the State portal of electronic services is similar with service provision term on paper

Informing consumers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Distribution of information on the rendered service can be performed through:

- mass media (within media of the plan of the Ministry of Justice on NTRK, ELTR TV channels, It is scarlet - 24, STV LLP, 5 Channel, the Pyramid, radio channels, TV channels, the information websites, KNIA "Kabar", newspapers, social networks);

- official site of the Ministry of Justice (http://minjust.gov.kg);

- State portal of electronic services (www.portal.tunduk.kg);

- by carrying out training, trainings for the staff of financial credit institutions, notaries and interested persons;

- release of booklets and brochures;

- consultation by phone or in case of personal contact with the specialist.

Information can be provided:

- in writing;

- in oral form (by phone, in case of personal contact);

- electronically.

It is possible to study information at information stands, in brochures and booklets, in the state and official languages.

Phone numbers are posted on the official site of the Ministry of Justice (http://minjust.gov.kg/ru/contacts/).

Information is provided in the state and official languages on a grant basis

9

Methods of distribution of information on the state service

Information on the state service extends by means of:

- mass media (within media of the plan of the Ministry of Justice on NTRK, ELTR TV channels, It is scarlet - 24, STV LLP, 5 Channel, the Pyramid, KNIA "Kabar", broadcastings of 1 radio, newspapers, etc.);

- social networks (www.facebook.com/minjustKR/?fref=ts, www.instagram.com/minjustkg_official/, www.youtube.com/user/minjust1);

- official site of the Ministry of Justice (http://minjust.gov.kg/ru/content/1148);

- by carrying out training, trainings for the staff of financial credit institutions, notaries and interested persons;

- release of booklets and brochures;

- consultation by phone or in personal contact with the specialist.

Phone numbers are posted on the official site of the Ministry of Justice according to the reference (http://minjust.gov.kg/ru/contacts/).

Information is provided in the state and official languages on a grant basis

Servicing and rendering the state service

10

Communication with consumers

Communication with consumers is performed through telephone communication, e-mail, the State portal of electronic services ("personal account" of the consumer).

In the Ministry of Justice information plates on doors of offices of the employees responsible for rendering service are placed. The employees working with the population shall have the personified plates (badges) with indication of surname, name, middle name and position.

Job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the current legislation of the Kyrgyz Republic providing the ethics, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by employees.

For persons with special needs on medical and social indications (LOVZ on sight and hearing, and with violations of the musculoskeletal device, elderly citizens, veterans of war and work, expectant mothers) communication and provision of service are performed in form, clear and available to them

11

Methods of ensuring confidentiality

Information on personal data of citizens in case of receipt of service is not subject to disclosure and cannot be traded on by employees and for transfer to the third parties.

Consumer information and the service rendered to him can be provided at the request of the relevant state bodies only on the bases, stipulated by the legislation the Kyrgyz Republic.

The state portal of electronic services meets all requirements of the legislation in the field of electronic control and information of personal nature.

Also, when rendering the state service consent to placement of the personified data in EGRPTDI is represented

12

The list of necessary documents and/or actions from the consumer of the state service

Through the State portal of electronic services:

- the electronic statement through the State portal of electronic services;

- information on payment, the rendered service.

Note: in case of the address to the consumer to "personal account" the notification with indication of date and time of receipt of the result of the state service in electronic form certified by the digital signature (DS) goes to the portal.

For receipt of the statement from EGRPTDI in paper format the consumer needs to provide:

- the statement for issue of the statement from EGRPTDI (the application form is available on the official site of the Ministry of Justice);

- receipt on payment of service for provision of the statement;

- if necessary, the power of attorney on the representative and the document proving the identity.

Through EGRPTDI:

For receipt of service electronically the consumer needs to sign the agreement on rendering paid service with the Ministry of Justice and to get access to EGRPTDI (login and the password). Then, independently in online the mode it is possible to visit at the link (http://minjust.gov.kg/ru/content/1148) or at any time (https://portal.tunduk.kg/) and to enter necessary data of physical person and legal entity, and also pledge subject in AIS, with appendix of the document confirming introduction of payment for receipt of the statement.

The statement contains information on required subject.

The service provider according to the legislation of the Kyrgyz Republic for the purpose of provision of service has the right to obtain information on the applicant from other state bodies and local government bodies by means of system of interdepartmental interaction Tunduk

13

Cost of paid state service

Service paid.

The cost of service is determined by the order of the Government of the Kyrgyz Republic "About establishment of payment for registration of right to claim by obligation fulfillment (under the agreement) concerning personal estate" of May 24, 2017 No. 303.

Information on the cost of service is posted on the official site and information stands of the Ministry of Justice

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- relevance for the user;

- reliability and timeliness, in accordance with the terms and the service provision terms declared in the standard of the rendered service;

- non-admission of discrimination on the basis of floor, race, language, disability, ethnic origin, religion, political and other convictions, educations, origins, property or other status, and also other circumstances;

- availability, reclamation at citizens only of those documents for receipt of service which are specified in the standard;

- compliance of conditions of provision of service: access to the building, the room for LOVZ, availability of household conveniences, the convenient schedule for reception of citizens, availability and availability of information support (in printing and electronic formats);

- correctness and politeness of employees when rendering the state service;

- the help of employees in filling of necessary documents and consultation during all procedure of rendering service;

- availability of the complaint book of citizens in the available place

15

Provision of the state service in electronic format

The service is provided in electronic and in paper formats.

In electronic format the service is provided completely in the automated form online, by means of the web portal according to the Instruction about right to claim order of registration on obligation fulfillment (under the agreement) concerning personal estate.

Note: for departure of the electronic request for receipt of service the consumer needs to be registered on the State portal of electronic services (www.portal.tunduk.kg)

Refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

In provision of the state service it can be refused the following cases:

- lack of the document confirming payment for service provision;

- the illegible description or lack of necessary information in the statement

17

Procedure for appeal

In case of matters of argument on rendering service the consumer has the right to address in accordance with the established procedure management of the Ministry of Justice.

By inadequate provision of service the consumer has the right to address administratively with the written complaint to the Ministry of Justice.

The administrative claim is submitted in the approved form according to the Law of the Kyrgyz Republic "About bases of administrative activities and ministerial procedures".

In case of dissatisfaction the made decision according to the claim, the consumer has the right to appeal the decision of the Ministry of Justice judicially

18

Frequency of review of the standard of the state service

The standard of the state service shall be reviewed regularly, with frequency once in three years suffices