1. Passport of the state service

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Name of the state service

Development of the individual program of rehabilitation for persons with limited opportunities of health - Chapter 3, Item 14 of the Unified register (list) of the state services

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Full name of state body (organization) providing the state service

The state body performing state policy in the field of work, social security and migration (further - authorized state body in the field of work, social security and migration).

The republican center of medico-social examination under authorized state body in the field of work, social security and migration (further - RTs MSE).

Territorial (interdistrict and city) medico-social commissions of experts (further - territorial MSEK)

3

Consumers of the state service

Citizens of the Kyrgyz Republic:

- children with limited opportunities of health (further - children with OVZ);

- persons with limited opportunities of health (further - LOVZ)

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic;

The law of the Kyrgyz Republic "About the rights and guarantees of persons with limited opportunities of health";

the order of the Government of the Kyrgyz Republic "About medico-social examination in the Kyrgyz Republic" of January 31, 2012 No. 68

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Resulting effect of the provided state service

Individual program of rehabilitation

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Conditions of provision of the state service

Provision of service is performed:

- indoors, answering to the established sanitary standards, with places for expectation, toilets (in regions in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone;

- in the presence of easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for LOVZ on sight and hearing and LOVZ with violations of the musculoskeletal device, equipped (buildings, rooms) ramps, hand-rail;

- by the principle of queque.

Preferential categories of citizens (participants and disabled people of the Great Patriotic War, home front workers, LOVZ, expectant mothers) are serviced out of turn.

For convenience of visitors, in the place of provision of service the list of the documents and application forms necessary for service acquisition are placed

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Term of provision of the state service

The maximum term of consideration of documents constitutes 50 minutes

Informing consumers of the state service

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Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on the state service can be obtained:

- in public reception of authorized state body in the field of work, social security and migration;

- on the website of authorized state body in the field of work, social security and migration;

- on the State portal of electronic services;

- in case of the personal address to territorial MSEK;

- at information stands of territorial MSEK;

- from mass media.

Reception of citizens in territorial MSEK.

Information is provided in the state and official languages

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Methods of distribution of information on the state service

Distribution of information on the rendered service is performed:

- on personal reception of citizens;

- in mass media;

- on the website of authorized state body in the field of work, social security and migration;

- on the State portal of electronic services;

- at stands in territorial MSEK;

- in public reception of authorized state body in the field of work, social security and migration;

- by phone.

Addresses, phone numbers and operating mode together with the standard of the state service are placed at stands of territorial MSEK, the websites of authorized state body in the field of work, social security and migration

Servicing and rendering the state service

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Communication with visitors

On buildings and rooms of territorial MSEK there are information plates with indication of their names.

The workers of territorial MSEK conducting acceptance shall have the personified plates (badges) with indication of full name and position.

Job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the law of the Kyrgyz Republic providing the ethics, independence and objectivity in relation to citizens excluding conflict of interest shall be observed by workers.

With special needs on medical and social indications (persons with disability on hearing and sight and musculoskeletal system) communication and provision of service are made for persons in form, clear and available to them

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Methods of ensuring confidentiality

Consumer information and the service rendered to him can be provided according to the legislation of the Kyrgyz Republic

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The list of necessary documents and/or actions from the consumer of the state service

For receipt of the state service the following documents are provided:

- the written application of the consumer of service, and for minor and incapacitated persons - the written application of the legal representative (one of parents, the guardian, the custodian);

- identity document (passport copy or certificates of birth);

- form No. 088/at (the direction on MSEK), the relevant medical documents (statements about hospitalization, advisory proceedings and results of inspections), drawn up according to acting with the NPA, the out-patient card;

- leaf of disability and the service record - for the working citizens

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Cost of paid state service

The state service is provided on free basis

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Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- reliability and timeliness, in accordance with the terms and the service provision terms declared in the standard of the rendered service;

- non-admission of discrimination against persons receiving service on the basis of sex, races, language, ethnic origin, religion, political or other convictions, education, origin, property or other status;

- availability, reclamation at citizens only of those documents for receipt of service which are specified in the standard;

- compliance of conditions of provision of service: access to the building, availability of household conveniences, the convenient schedule for reception of citizens, availability and availability of information support (in printing and electronic formats);

- correctness and politeness of workers when rendering the state service, consultation during all procedure of rendering service;

- compliance of resulting effect (the received service) to consumer expectations

15

Provision of the state service in electronic format

The service is provided in electronic format regarding acceptance of request (applicant) for receipt of service by means of the State portal of electronic services: portal.tunduk.kg.

Note: for departure of the electronic request for receipt of service the applicant needs to be registered on the portal: portal.tunduk.kg.

Stage of on-line interactivity - 3 (the web page has functionality to fill in the request electronically and to take cognizance of it state agency without printout on paper).

Authorized state body in the field of work, social security and migration, RTs MSE, territorial MSEK have the right to obtain information on the applicant from other state bodies and local government bodies by means of system of interdepartmental electronic interaction Tunduk

The basis for refusal in provision of the state service and procedure for appeal

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Refusal in provision of the state service

Provision of the state service it can be refused:

- not the complete document package for survey passing is provided;

- direction terms on MSEK are not sustained