RESOLUTION OF COMMITTEE ON SUPERVISION OF NATIONAL BANK OF THE KYRGYZ REPUBLIC

of December 20, 2024 No. 51/3

About approval of Recommendations about consumer service of banking services
(Statement)

Being guided by Item 2.4. The provision "About Committee on Supervision of National Bank of the Kyrgyz Republic" approved by the resolution of Board of National Bank of the Kyrgyz Republic of March 19, 2005 No. 6/2, Committee on supervision of National Bank of the Kyrgyz Republic decides:

1. Approve Recommendations about consumer service of banking services it (is applied).

2. This resolution becomes effective from the date of its acceptance.

Appendix

to the Resolution of Committee on supervision of National Bank of the Kyrgyz Republic of December 20, 2024 No. 51/3

Recommendations about consumer service of banking services

1. General provisions

1. These Recommendations about consumer service of banking services (further - Recommendations) are developed for the purpose of increase in security of consumers of banking services (further - clients), ensuring the transparent and conscious choice by consumers of the provided services and products of banks, non-bank financial credit institutions (further - banks), stimulations of socially responsible behavior of banks and increase in trust of the population to bank system.

2. For the purpose of these Recommendations the following terms and determinations are used:

Consumer risk - probability of approach of the circumstances connected with acquisition and (or) use of product owing to violation of the rights and (or) legitimate interests of consumers of financial products.

Corporate social liability - set of the undertaken obligations of bank including contribution of bank to development of society in social, economic and ecological spheres and providing sustainable development of both the bank, and society in general.

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