ORDER OF THE STATE CUSTOMS SERVICE OF UKRAINE

of September 14, 2009 No. 855

About approval of the Procedure for consideration of addresses and personal reception of citizens in the State Customs Service of Ukraine, other customs authorities, specialized customs offices and the organizations

According to the Law of Ukraine "About addresses of citizens", the Presidential decree of Ukraine of 07.02.2008 N 109 "About first-priority measures for ensuring realization and guaranteeing constitutional right on the appeal to public authorities and local government bodies" and for the purpose of improvement of sales terms of constitutional right of citizens on the appeal to the State Customs Service of Ukraine, other customs authorities, specialized customs offices and the organizations, enhancements of the organization of consideration of the questions raised in addresses I ORDER:

1. Approve the Procedure for consideration of addresses and personal reception of citizens in the State Customs Service of Ukraine, other customs authorities, specialized customs offices and the organizations it (is applied).

2. To provide to heads of structural divisions of the State Customs Service of Ukraine, other customs authorities, specialized customs offices and organizations studying and fulfillment of requirements of the Procedure by subordinate staff.

3. To administration (Pogorelova T. V.) and to Legal department (Babyuk V. L.) provide submission of this order on state registration.

4. To impose control over the implementation of this order on the First Deputy Chairman of Service Pikovsky I. O.

5. This order becomes effective from the date of official publication.

Approved by the Order of the State Customs Service of Ukraine of September 14, 2009, No. 855

Procedure for consideration of addresses and personal reception of citizens in the State Customs Service of Ukraine, other customs authorities, specialized customs offices and the organizations

I. General provisions

1.1. This Procedure is developed according to article 40 of the Constitution of Ukraine, the Law of Ukraine "About addresses of citizens", the Presidential decree of Ukraine of 07.02.2008 N 109 "About first-priority measures for ensuring realization and guaranteeing constitutional right on the appeal to public authorities and local government bodies", resolutions of the Cabinet of Ministers of Ukraine of 14.04.97 N 348 "About approval of the Instruction on clerical work according to addresses of citizens in public authorities and local self-government, associations of citizens, at the companies, in organizations, the organizations irrespective of patterns of ownership, in mass media" (with changes), of 24.09.2008 N 858 "About approval of the Qualifier of addresses of citizens" and of 24.06.2009 N 630 "About approval of the Technique of estimation of level of the organization of work with addresses of citizens in executive bodies".

1.2. This Procedure determines the procedure of consideration of addresses of citizens in the State Customs Service of Ukraine, other customs authorities, specialized customs offices and the organizations (further - customs authorities). It is necessary to understand as addresses of citizens stated in written or oral form of the offer (note), statement (petition) and claim.

1.3. Consideration of addresses and personal reception of citizens is the important site of work of customs authorities as a result of which information on shortcomings of activities of these bodies is obtained, contact with general population is constantly kept that promotes development and enhancement of customs affairs in Ukraine.

1.4. In statements (petitions) applicants the request for assistance in realization of their rights and interests or for recognition of the status, the rights and freedoms expresses. With respect thereto the need for assistance in realization of the right arises only after the citizen underwent to difficulties with its realization. Also the need for the help with recognition of the right arises when the customs authority or the official refused to the citizen recognition behind it this right.

1.5. Action of this Procedure does not extend much considerations:

a) statements and claims of citizens, established by the criminal procedure, civil and procedural, labor law and the legislation on protection of the economic competition;

b) addresses which can arrive in customs authorities, be registered department of organizational and documentary support in general clerical work or the relevant divisions of customs authorities authorized on acceptance, registration and their consideration namely:

which are provided by regulatory legal acts (procedures, technological schemes, instructions, etc.) determining procedure of customs control and customs clearance of goods;

about refusal of customs clearance of the objects imported or received in the international mailing and about refusal of customs clearance of objects for benefit of the state, etc.;

concerning social providing (provision of apartments, financial support, permits, organization of treatment, etc.);

concerning provision of certificates of charge (transfer) of pensions, about the amount of cash cover.

If the addresses of citizens specified in the subitem "b" of this Item contain also claims to actions (failure to act) of officials of customs authorities, information or the message on crime, request to assist in realization violated the rights and legitimate interests of citizens, offers concerning improvement of work of customs authorities, then such addresses are subject to separate registration and consideration according to the Law of Ukraine "About addresses of citizens" and this Procedure.

1.6. Claims of citizens to the tax liabilities added by customs authorities are considered according to the Procedure for consideration by customs authorities of claims of taxpayers to the tax liabilities added by customs authorities, approved by the order of the State Customs Service of Ukraine of 08.02.2006 of N 97, registered in the Ministry of Justice of Ukraine 20.02.2006 for N 151/12025 (with changes).

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