ORDER OF THE GOVERNMENT OF THE REPUBLIC OF MOLDOVA

of February 22, 2010 No. 129

About approval of the Standard regulations on the organization and functioning of Social service of recovery of victims of violence in family and the Minimum quality standards

For the purpose of execution of provisions of the Law No. 45-XVI of March 1, 2007 on the prevention and suppression of violence in family (The official monitor of the Republic of Moldova, 2008, No. 55-56, of the Art. 178) DECIDES: the Government

1. Approve:

1.1. Standard regulations on the organization and functioning of Social service of recovery of victims of violence in family, according to appendix No. 1;

1.2. The minimum quality standards for Social service of recovery of victims of violence in family, according to appendix No. 2.

2. Services of Social service in recovery of victims of violence in family are provided within the public authorities, public or private institutions or the organizations created by suppliers of social services - physical persons or legal entities, irrespective of pattern of ownership or legal form. The social service of recovery of victims of violence can function as the legal entity of public or private law with separate property and independent financial management (Center) or as the structural division without the status of the legal entity (Service) using property and financial resources of head organization according to the competences delegated by the founder. Irrespective of form of business service providers on recovery of victims of violence in family approve own regulations on the organization and functioning on the basis of Standard regulations on the organization and functioning of social service of recovery of victims of violence in family and the Minimum quality standards.

3. To the Ministry of Labour and Social Protection to coordinate creation of social services of recovery of victims of violence in family in the territory of the country and to perform monitoring of their activities, with informing the National agency according to the prevention and suppression of violence against women and violence in family in accordance with the established procedure.

Appendix №1

to the Order of the Government of the Republic of Moldova of February 22, 2010 No. 129

Standard regulations on the organization and functioning of Social service of recovery of victims of violence in family

Chapter I. General provisions

1. The standard regulations on the organization and functioning of Social service of recovery of victims of violence in family (further - the Provision) regulate the purpose and tasks of Service, the principles of implementation of its activities, procedure for its organization and functioning, mechanisms of protection and consideration of claims, and also financing of Service.

2. The social service of recovery of victims of violence in family (further - Service) represents service of social support within which the help and temporary placement is provided to victims of violence in family, socialization and reintegration into expanded family and/or community is provided (ре).

3. The service performs the activities according to legislation provisions, this Provision and the Minimum quality standards for Social service of recovery of victims of violence in family, and also the orders/instructions or other acts approved by the Ministry of Labour and Social Protection. The methodological basis establishing procedure for the organization, coordination and application of procedures of acceptance, assessment, planning and intervention is provided in the Operational management of Service on case management, accepted in Social service of recovery of victims of violence in family (further - the Operational management of Service).

4. The concept and the organization of Service conform to the Minimum quality standards approved for this purpose and provide provision of both placement services, and day services in the safe and worthy circle.

5. Capacity and infrastructure of Service answer its purpose and tasks, and also specific needs of receivers of services, providing them availability of necessary space for accommodation, implementation of professional activity and routine tasks.

6. For the purpose of this provision the concepts and terms determined in the legislation in the field of prevention and fight against violence against women and violence in family and also in the field of social services are used.

7. Monitoring of activities of Service and its assessment are performed the founder and/or the bodies of public management and public organizations allocated with competences in the field.

Chapter II. Purpose, tasks, principles of implementation of activities

8. The purpose of Service is provision on a grant basis of the specialized services oriented to prevention of violence in family and also on assistance and protection of victims of violence in family, taking into account their specific requirements.

9. Tasks of Service are:

9.1. ensuring safe placement and the measures of protection adapted for needs of receivers of services;

9.2. prevention of repeated victimization of receivers of services by means of taking measures of safety and cooperation with profile authorities;

9.3. provision of psychological and social support for overcoming crisis situations;

9.4. assessment of requirements and detection of relevant decisions for overcoming difficult situation;

9.5. assistance to access to medical, legal, educational and social services;

9.6. support of social and economic reintegration by means of education, professional training and employment;

9.7. assistance of family and public reintegration in the absence of risk of violence;

9.8. the direction to specialized services and types of support;

9.9. increase in awareness of community on the rights of the victims and prevention of violence against women and violence in family;

9.10. monitoring of progress of receivers of services and tracking of results of interventions;

9.11. ensuring continuous training and superviziya of personnel.

10. The organizations of Service are the cornerstone the following principles:

10.1. legality and observance of basic rights - the Service performs the activities according to the national and international legal system in the field of human rights, guaranteeing respect for fundamental freedoms and the legal base in the field of protection of victims of violence in family;

10.2. the respect of advantage, interests and integrity - any intervention is based on respect of human dignity and the highest interest of person receiving the help, in particular the child, at the same time the empatichny, humane relation, free from prejudices is provided;

10.3. equality, nondiscrimination and intersektsionalny approach - the help without distinction on the basis of race, skin color, national, ethnic and social origin, the social status, nationality, language, religion or beliefs, age, sex, gender identity, marital status, sexual orientation, restriction of opportunities, the state of health, the HIV status, opinion, political affiliation, property status, the birth or any other criterion. Is recognized that different factors of vulnerability can be combined and strengthen risk of violence, and the type of intervention depends on these circumstances;

10.4. physical and emotional safety - safety of the receiver of services is priority at all stages of work with case. The service provides the safe, confidential and stable circle aimed at decrease in stress and injuries and prevention of repeated victimization;

10.5. confidentiality and personal data protection - all information on receivers of services is protected and processed according to the legislation on personal data. Disclosure is allowed only for the highest interest of the receiver of services;

10.6. participation and consultation - receivers of services actively participate in decision making process which concern them. Documentation on assistance is developed from consent and with the assistance of receivers of services, with observance of their rhythm, wishes and level of comfort;

10.7. orientation to requirements and integrated approach - measures of intervention are based on complex assessment of individual requirements taking into account psychological, social, legal, educational and medical aspects of each case. This principle is aimed at complete recovery and reintegration of the receiver of services;

10.8. efficiency and efficiency of intervention - services are provided quickly with observance of fixed terms and procedures for the purpose of prevention of strengthening of risk and providing the bystry and coordinated answer to emergency situations;

10.9. multidisciplinary and interdepartmental cooperation - protection and support of the receiver of services assume interaction of specialists from different areas (the public assistance, police, health care, justice, education, and also partnership with civil society and the international organizations);

10:10. availability and adaptability - services are available at the national level, including for inhabitants of the rural zone and vulnerable groups, at the same time physical and information access, including for persons with limited mobility is provided;

10:11. the abilitation and personal autonomy - the purpose of intervention is support of receivers of services in recovery of control over own life, development of skills of self-defense and decision making, and also sustainable social and economic reintegration.

Chapter III. Organization and functioning of service

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