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Ministry of Justice

Russian Federation

On December 26, 2014 No. 35442

ORDER OF THE MINISTRY OF TELECOM AND MASS COMMUNICATIONS OF THE RUSSIAN FEDERATION

of July 31, 2014 No. 234

About approval of Rules of rendering services of mail service

(as amended on 27-03-2020)

According to article 4 of the Federal Law of July 17, 1999 No. 176-FZ "About mail service" (The Russian Federation Code, 1999, No. 29, Art. 3697; 2003, No. 28, Art. 2895; 2004, No. 35, Art. 3607; 2007, No. 27, Art. 3213; 2008, No. 29, Art. 3418; No. 30, Art. 3616; 2009, No. 26, Art. 3122; 2011, No. 50, the Art. 7351) and subitem 5.2.25.1 of the Regulations on the Ministry of Telecom and Mass Communications of the Russian Federation approved by the order of the Government of the Russian Federation of June 2, 2008 No. 418 (The Russian Federation Code, 2008, No. 23, Art. 2708; No. 42, Art. 4825; No. 46, Art. 5337; 2009, No. 3, Art. 378; No. 6, Art. 738; No. 33, Art. 4088; 2010, No. 13 Art. 1502; No. 26, Art. 3350; No. 30, Art. 4099; No. 31, Art. 4251; 2011, No. 2, Art. 338; No. 3, Art. 542; No. 6, Art. 888; No. 14, Art. 1935; No. 21, Art. 2965; No. 44, Art. 6272; No. 49, Art. 7283; 2012, No. 20, Art. 2540; No. 37, Art. 5001; No. 39, Art. 5270; No. 46, Art. 6347; 2013, No. 13, Art. 1568, Art. 1569; No. 33, Art. 4386; No. 45, Art. 5822; 2014, No. 30, Art. 4305; to No. 31, of the Art. 4414), I order:

1. Approve the enclosed Rules of rendering services of mail service.

2. Determine that this order becomes effective from the effective date orders of the Government of the Russian Federation about recognition No. 221 which voided orders of the Government of the Russian Federation of April 15, 2005 "About approval of Rules of rendering services of mail service" (The Russian Federation Code, 2005, No. 17, of the Art. 1556).

3. Direct this order to state registration in the Ministry of Justice of the Russian Federation.

Vr.i.o. Minister

O. Pak

Rules of rendering services of mail service

I. General provisions

1. These rules regulate relations of users services of mail service and operators of mail service public in case of the conclusion and agreement performance about rendering services of mail service, and also establish the rights and obligations of the specified operators and users.

2. Operators of mail service render to users of service of mail service on contractual basis.

3. Services of mail service are subdivided on:

a) universal services of mail service;

b) other services, including:

services in implementation of postal money transfers <1>;

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<1> Article 2 of the Federal Law of 17.07.1999 No. 176-FZ "About mail service" (The Russian Federation Code, 1999, No. 29, Art. 3697; 2003, No. 28, Art. 2895; 2004, No. 35, Art. 3607; 2007, No. 27, Art. 3213; 2008, No. 29, Art. 3418; No. 30, Art. 3616; 2009, No. 26, Art. 3122; 2011, No. 50, Art. 7351).

services in transfer of the international mailings;

services in acceptance, processing, transportation and delivery (delivery) of the mailings sent to terms, according to the procedure and with logo, certain acts of Universal Postal Union which are performed by the operator of mail service, the representative in accordance with the established procedure on rendering these services (further - the services EMS (Express Mail Service) <1>.

--------------------------------

<1> The order of the Government of the Russian Federation of 15.01.2014 No. 16-r "About approval of General regulations of Universal Postal Union, the World post convention, Final protocol of the World post convention, Agreement on post payment services" (The Russian Federation Code, 2014, No. 3, the Art. 303).

4. Exchange of the international mailings is performed in the objects of federal mail service performing processing of the international mailings arriving from the foreign post administrations accepted in the Russian Federation and their sending to destination, and also sent by open transit (further - places of the international post exchange).

5. At entrance to object of mail service or on other visible and available to users the place on object of mail service, including the sign with indication of the name of the operator of mail service, the name and operating mode of object, its postal index is located on the automated Items of mail service with services of mail service.

6. In object of mail service on visible and available to users the book of statements and offers and the required information material including shall be services of mail service the place:

a) name of the operator of mail service and place of its stay;

b) address of object of mail service and its postal index;

c) data on the place of acceptance and consideration of claims;

d) the list of the rendered services, terms of their rendering and rates for them;

e) procedure for addressing and payment of postal orders;

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