PRESIDENTIAL DECREE OF THE AZERBAIJAN REPUBLIC

of June 9, 2016 No. 934

About modification of the Presidential decree of the Azerbaijan Republic "About measures for creation of the Electronic Register of the services performed by state bodies" the Republics of September 11, 2014 No. 262

Being guided by Item 32 of article 109 of the Constitution of the Azerbaijan Republic, I decide:

1. Make the following changes to the Presidential decree of the Azerbaijan Republic "About measures for creation of the Electronic Register of the services performed by state bodies" of September 11, 2014 No. 262 (Collection of the legislation of the Azerbaijan Republic 2014, No. 9, Article 1042):

1.1. in the name and 1 part of the word "the services performed by bodies" to replace with the word of "services";

1.2. in word preamble "to replace the services performed by bodies" with the word "services";

1.3. at the end of Item 2.2 to replace sign of point with sign of semicolon and to add with Items 2.3-2.6 of the following content:

"2.3. Organize the direction of addresses (offers and claims) connected with the services rendered by the structures provided by part 3 presents of the Decree in the subjects considering addresses on concern and provision of answers to them by means of the Electronic Register;

2.4. Perform assessment of the services included in the Electronic Register, being guided by the following parameters, components "Index of service ASANAS":

2.4.1. informing on service (informing on the documents required for service and service fee, efficiency of answers to appeals to service desk, etc.);

2.4.2. possibilities of the appeal to service (electronic, post, direct);

2.4.3. term of rendering service;

2.4.4. electronization of the information resources used in the organization of service and integration with information systems of other state bodies;

2.4.5. carrying out the training in employees connected with the organization of services;

2.4.6. mechanisms of claims and control;

2.4.7. mechanisms of measurement of satisfaction of citizens;

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