ORDER OF THE MINISTRY OF FINANCE OF THE RUSSIAN FEDERATION AND FEDERAL TAX SERVICE OF THE RUSSIAN FEDERATION

of June 15, 2017 No. MMB-7-17/508 @

About modification of the Regulations of implementation of monitoring of addresses, responses, comments of the taxpayers (feedback) received in case of quality evaluation of the state services rendered to FNS of Russia, approved by the Order of FNS of Russia of 29.12.2015 No. MMB-7-17/610 @

For the purpose of implementation of permanent monitoring of addresses, responses, comments of taxpayers (feedback) and for improvement of quality of provision of the state services rendered to FNS of Russia to taxpayers I order:

1. Make changes to the Regulations of implementation of monitoring of addresses, responses, comments of the taxpayers (feedback) received in case of quality evaluation of the state services rendered to FNS of Russia, approved by the order of FNS of Russia of 29.12.2015 No. MMB-7-17/610 @ (further - Changes in Regulations), according to appendix No. 1 to this order.

2. Determine that Item 14 of Changes in Regulations comes into effect from 01.07.2017.

3. 1, No. 2 and No. 3 to the Regulations of implementation of monitoring of addresses, responses, comments of the taxpayers (feedback) received in case of quality evaluation of the state services rendered to FNS of Russia, approved by the order of FNS of Russia of 29.12.2015 No. MMB-7-17/610 @ to state appendices No. in edition according to appendices No. 2, No. 3 and No. 4 to this order.

4. To heads (the acting as the head) of Offices of the Federal Tax Service in subjects of the Russian Federation to bring this order to subordinate tax authorities and to provide its accomplishment.

5. To impose control of execution of this order on the deputy manager of the Federal Tax Service coordinating activities for monitoring of territorial tax authorities regarding quality and availability of provision of the state services.

Appendix №1

to the Order of the Federal Tax Service of the Russian Federation of June 15, 2017 No. MMB-7-17/508 @

Changes in the Regulations of implementation of monitoring of addresses, responses, comments of the taxpayers (feedback) received in case of quality evaluation of the state services rendered to FNS of Russia, approved by the Order of FNS of Russia of 29.12.2015 No. MMB-7-17/610 @

1. In the paragraph the second "bodies of the federal (regional) executive authority" shall be replaced with words word preambles "federal executive bodies (executive bodies of subjects of the Russian Federation)".

2. To state the name of the Section I in the following edition:

"I. Monitoring of the negative comments left by taxpayers in electronic service of FNS of Russia "Personal account of the taxpayer for physical persons" on written replies of tax authorities".

3. In the name of the Section II of the word "Personal Account of the Taxpayer" to add with the words "for physical persons".

4. State item 4 in the following edition:

"4. Within monitoring of written addresses of the taxpayers who arrived personally in the form of the mailing, through electronic services of FNS of Russia "Address to FNS of Russia", "The personal account of the taxpayer for physical persons", "Personal account of the taxpayer of the legal entity", "Personal account of the taxpayer of the individual entrepreneur", the Single portal of the state and municipal services, the structural division of UFNS (IFTS) responsible for registration of the arrived addresses, quarterly sends to the structural divisions of UFNS (IFTS) responsible for provision of the answer to the taxpayer, and to the structural division of UFNS (IFTS) responsible for completeness, quality and timeliness of provision of the answer, data which include data on quantity and subject of the arrived addresses (according to the Standard all-Russian thematic qualifier of addresses of citizens, the organizations and public associations, to No. A1-3695v approved by the Deputy Chief of the Russian President's Executive Office 28.06.2013), and the name of structural division of UFNS (IFTS) responsible for provision of the answer".

5. Exclude Item 5.

6. Items 5.1 - 23 to consider Items 4.1. - 22.

7. In Item 5 of the word "Personal Account of the Taxpayer" to add with the words "for physical persons".

8. In Items 8, of the 11 and 13 word "territorial tax authorities" shall be replaced with words IFTS (except for subjects with two-level management system)".

9. In Item 14 shall be replaced with words the word of IFTS "tax authority".

10. In Item 15 of the word "Deputy Chief of IFTS" to add with words "(the deputy manager of UFNS - in subjects with two-level management system)".

11. In Item 16 of the word "management of IFTS" to add with words "(UFNS - in subjects with two-level management system)", words of "division of IFTS" shall be replaced with words "divisions of tax authority".

12. State Item 19 in the following edition:

"19. The report form for IFTS by results of monitoring of addresses, responses, comments of taxpayers is given in appendix No. 2 to this order".

13. State Item 20 in the following edition:

"20. The report form for UFNS by results of monitoring of addresses, responses, comments of taxpayers is given in appendix No. 3 to this order (further - the report on UFNS)".

14. State Item 21 in the following edition:

"21. The report on UFNS is submitted the official of UFNS of Group on quality in Management of standards and international cooperation of FNS of Russia quarterly in time no later than 01 numbers of the second month following reporting quarter in form according to appendix No. 4 to this order".

15. Add with the Section X in the following edition:

"X. Control of execution of the actions for remedial action specified in addresses, responses, comments

23. The official of IFTS of Group on quality in time no later than the 15th following quarter in which actions for remedial action are planned specified in addresses, responses, comments sends the report in any form to the official of UFNS of Group on quality on the executed actions for remedial action specified in addresses, responses, comments.".

16. To consider the Section X (Monitoring of feedback in central office of FNS of Russia) the Section XI.

Appendix № 2

to the Order of the Federal Tax Service of the Russian Federation of June 15, 2017 No. MMB-7-17/508 @

"Appendix No. 1

to Regulations of implementation of monitoring of addresses, responses, comments of the taxpayers (feedback) received in case of quality evaluation of the state services rendered to FNS of Russia

                                                      I CLAIM

                                                  Chief

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                                                                        .

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