THE JOINT ORDER OF THE CHAIRMAN OF THE AGENCY OF THE REPUBLIC OF KAZAKHSTAN FOR PUBLIC SERVICE AND TO ANTI-CORRUPTION, THE MINISTER OF INFORMATION AND COMMUNICATIONS OF THE REPUBLIC OF KAZAKHSTAN AND THE CHAIRMAN OF COMMITTEE ON LEGAL STATISTICS AND SPECIAL ACCOUNTING OF THE PROSECUTOR GENERAL'S OFFICE OF THE REPUBLIC OF KAZAKHSTAN

of November 23, 2017 No. 229, on November 24, 2017 No. 414, on November 24, 2017 No. 93 about / д

About modification of the joint order of the Minister of information and communications of the Republic of Kazakhstan of February 6, 2017 No. 45, the Chairman of Committee on legal statistics and special accounting of the Prosecutor General's Office of the Republic of Kazakhstan of February 7, 2017 No. 4 about / д and the Chairman of the Agency of the Republic of Kazakhstan for public service and to anti-corruption of February 3, 2017 No. 29 "About approval of the Technique of assessment of interaction of state body with citizens"

WE ORDER:

1. Bring in the joint order of the Minister of information and communications of the Republic of Kazakhstan of February 6, 2017 No. 45, of the Chairman of Committee on legal statistics and special accounting of the Prosecutor General's Office of the Republic of Kazakhstan of February 7, 2017 No. 4 about / д and the Chairman of the Agency of the Republic of Kazakhstan for public service and to anti-corruption of February 3, 2017 No. 29 "About approval of the Technique of assessment of interaction of state body with citizens" (it is registered in the Register of state registration of regulatory legal acts at No. 14795, it is published on March 14, 2017 in Reference control bank of regulatory legal acts of the Republic of Kazakhstan) the following change:

To be reworded as follows the technique of assessment of interaction of state body with citizens approved by the specified joint order according to appendix to this joint order.

2. And to anti-corruption in the procedure established by the legislation to provide to department of the state services of the Agency of the Republic of Kazakhstan for public service:

1) state registration of this joint order in the Ministry of Justice of the Republic of Kazakhstan;

2) within ten calendar days from the date of state registration of this joint order the direction it the copy in paper and electronic type in the Kazakh and Russian languages in the Republican state company on the right of economic maintaining "The republican center of legal information" for official publication in Reference control bank of regulatory legal acts of the Republic of Kazakhstan;

3) within ten calendar days after state registration of this joint order the direction it the copy on official publication in periodic printing editions;

4) placement of this joint order on Internet resources of the Ministry of information and communications of the Republic of Kazakhstan, Committee on legal statistics and special accounting of the Prosecutor General's Office of the Republic of Kazakhstan, the Agency of the Republic of Kazakhstan for public service and to anti-corruption.

5) within ten working days after state registration of this joint order submission to Legal department of the Agency of the Republic of Kazakhstan for public service and to anti-corruption of data on execution of the actions provided by subitems 1), 2), 3) and 4) of this Item.

3. To impose control of execution of this joint order on the supervising vice-minister of information and communications of the Republic of Kazakhstan supervising the vice-chairman of the Committee on legal statistics and special accounting of the Prosecutor General's Office of the Republic of Kazakhstan supervising the vice-chairman of the Agency of the Republic of Kazakhstan for public service and to anti-corruption.

4. This joint order becomes effective from the date of its first official publication.

Minister of information and communications of the Republic of Kazakhstan

D. Abayev

Chairman of Committee on legal statistics and special accounting of the Prosecutor General's Office of the Republic of Kazakhstan

B. Musin

The chairman of the Agency of the Republic of Kazakhstan for public service and to anti-corruption

K. Kozhamzharov

It is approved Minister of national economy of the Republic of Kazakhstan December 13, 2017

_____________________ T. Suleymenov

 

Approved by the Joint Order of the Chairman of the Agency of the Republic of Kazakhstan for public service and to anti-corruption, the Minister of information and communications of the Republic of Kazakhstan and the Chairman of Committee on legal statistics and special accounting of the Prosecutor General's Office of the Republic of Kazakhstan of November 23, 2017 No. 229, on November 24, 2017 No. 414, on November 24, 2017 No. 93 about / д

Technique of assessment of interaction of state body with citizens

Chapter 1. General provisions

1. This Technique of assessment of interaction of state body with citizens (further - the Technique) is developed for the purpose of realization of System of annual efficiency evaluation of activities of the central state and local executive bodies of areas, the city of republican value and the capital approved by the Presidential decree of the Republic of Kazakhstan of March 19, 2010 No. 954 (further - System of assessment).

2. In this Technique the following main determinations are used:

1) the statement - the petition of person for assistance in realization of its rights and freedoms or the rights and freedoms of other persons or the message on violation of the laws and other regulatory legal acts, shortcomings of work of the subjects considering addresses, officials, or the critic of their activities;

2) the term of consideration of the applications and claims - consideration of the applications and claims in the terms established by the legislation of the Republic of Kazakhstan;

3) filling of the Internet portal the open budget - process of placement by state body of budget reports, consolidated financial statements, results of the state audit and financial control, and also public discussion of drafts of budget programs and reports on implementation of budget programs according to Rules of placement of information on the Internet portal of the open budgets approved by the order of the acting minister on investments and development of the Republic of Kazakhstan of December 30, 2015 No. 1271 (it is registered in the Register of state registration of regulatory legal acts for No. 12803);

4) filling of the Internet portal open data - process of forming of the list of the open data placed by state body on the Internet portal of open data according to Criteria of reference of electronic information resources to the open data placed by state bodies on the Internet portal of open data and also Corrected also to format of their representation, approved by the order of the acting minister on investments and development of the Republic of Kazakhstan of January 26, 2016 No. 86 (it is registered in the Register of state registration of regulatory legal acts for No. 13231);

5) filling of the Internet portal open dialogue - the process of carrying out public discussions by state body providing possibility of the direction with citizens of requests and receipts of answers to them from the first heads of state bodies;

6) filling of the Internet portal open regulatory legal acts (further - the NPA) - process of placement and public discussion by state bodies of drafts of concepts of bills and projects of regulatory legal acts according to Rules of placement and public discussion of drafts of concepts of bills and projects of regulatory legal acts on the Internet portal opened by the NPA, the approved order of the Minister of information and communications of the Republic of Kazakhstan of June 30, 2016 No. 22 (it is registered in the Register of state registration of regulatory legal acts for No. 13974);

7) completeness and relevance of information on the Internet portals of the open government - compliance to the placed information to present situation of time, and also placement of high-quality and reliable information on the Internet portals the open data, the open budget opened by the NPA, open dialogue;

8) treat higher bodies - Administration of the President of the Republic of Kazakhstan, Prime minister's department of the Republic of Kazakhstan, the controlling and law enforcement agencies which form single centralized system with subordination of subordinate bodies higher, having the right to control them;

9) mobile version of Internet resource is the compressed version of Internet resource of the state body having the same domain, as Internet resource of state body developed especially for mobile devices with special design, optimization of content and the user interface intended for viewing in mobile browsers;

10) the state service - one of the forms of realization of the separate state functions performed in individual procedure according to the address of uslugopoluchatel and directed to realization of their rights, freedoms and legitimate interests, provision of the corresponding material or non-material benefits by it;

11) regulations of the state service - the regulatory legal act establishing requirements for observance of the standard of the state service and determining procedure for activities of service providers, including order of interaction with other service providers, the NAO "The Government for Citizens state corporation (further - the State corporation), and also uses of information systems in the course of rendering the state services;

12) the standard of the state service - the regulatory legal act which is establishing requirements to rendering the state service, and also including characteristics of process, form, content and result of rendering the state service;

13) automation of process of rendering the state service - the procedure of transformation of administrative processes of the service provider for ensuring rendering the state service electronically;

14) process improvement of rendering the state service - the action directed to simplification of process of rendering the state service, reducing term of rendering the state service, the list of the documents submitted by uslugopoluchatel and also links of process of its rendering including by automation;

15) the register of the state services - the classified list of the state services;

16) the web portal of "the electronic government" - the information system representing "single window" of access to all consolidated government information including the regulatory legal base, and to the state and other services rendered electronically;

17) support of official Internet resource of state body - ensuring filling of official Internet resources of state bodies with information, according to the Rules of information filling of Internet resources of state bodies and requirements to their content approved by the order of the acting minister on investments and development of the Republic of Kazakhstan of January 28, 2016 No. 116 (it is registered in the Register of state registration of regulatory legal acts for No. 13262);

18) unreasonable refusal in rendering the state service - refusal in cases and on the bases, not established by the legislation of the Republic of Kazakhstan and the standard of the state service;

19) the claim - the requirement of person about recovery or protection of the violated rights, freedoms or its legitimate interests or other persons, about elimination of wrongful acts or failure to act of state bodies, local government bodies, legal entities with absolute participation of the state or providing goods (works, services) in accordance with the terms of the state order and (or) the state purchase, subjects of big business according to appeals of physical persons and legal entities with which the delivery agreement (accomplishment, rendering) by it goods (works, services), their officials, and also cancellation of their illegal decisions is signed.

3. The technique is intended for determination of efficiency of the measures taken by state bodies on: 1) to high-quality rendering the state services to the population, 2) degrees of openness of state body, 3) to consideration of claims and petitions from citizens.

4. Assessment of interaction of state body with citizens is performed according to the Schedule of carrying out annual efficiency evaluation of activities of state bodies approved by Administration of the President of the Republic of Kazakhstan (further - the Schedule).

5. Assessment of interaction of state body with citizens is performed in the following directions:

1) quality of rendering the state services;

2) openness of state body;

3) quality of consideration of claims and statements of physical persons and legal entities.

6. The efficiency evaluation of interaction of state body with citizens is performed by the following state bodies (further - the state bodies authorized on assessment):

Administration of the President of the Republic of Kazakhstan - efficiency evaluation of activities of the Agency of the Republic of Kazakhstan for public service and to anti-corruption (further - the Agency) in the "Quality of Rendering the State Services" direction;

Prime minister's department of the Republic of Kazakhstan - efficiency evaluation of activities of the Ministry of information and communications of the Republic of Kazakhstan (further - the Ministry) on rendering the state services in electronic format and in the Openness of State Body direction;

The agency - efficiency evaluation of activities of the central state and local executive bodies in the "Quality of Rendering the State Services" direction;

The service integrator of "the electronic government" (further - the service integrator) - efficiency evaluation of activities of the central state and local executive bodies for rendering the state services in electronic format and to the Openness of State Body direction.

Committee on legal statistics and special accounting of the Prosecutor General's Office (further - Committee) - efficiency evaluation of activities of the central state and local executive bodies in the "Quality of Consideration of Claims and Statements of Physical Persons and Legal Entities" direction.

7. Following the results of assessment in the corresponding directions overall assessment of efficiency of interaction of state body with citizens is created.

8. The state bodies authorized on assessment carry out reverification of the data containing in reporting information of the estimated state bodies regarding their reliability.

9. Accuracy of the information, provided by the estimated state bodies in the state bodies authorized on assessment for evaluating, is provided with the estimated state bodies.

10. Recheck is performed by the analysis of supporting documents (departmental reports, the protocol, the letter, results of checks of other state bodies and another), and also viewing of information systems.

11. Within recheck, the state bodies authorized on assessment can receive electronic copies of supporting documents, except for the documents having security classification, and also mark "For office use".

12. In case of submission by the estimated state body to the state bodies of unreliable reporting information authorized on assessment, penal points are subtracted from final assessment of state body in the corresponding direction.

13. Reporting information during which reverification the facts inappropriate to reality are elicited is recognized doubtful.

14. The specified doubtful facts are fixed in the reconciliation statement following the results of reverification of the data containing in reporting information of the estimated state bodies on form according to appendix 1 to this Technique.

15. For submission of unreliable reporting information by state body subtraction of 0,2 of penal points each fixed fact is provided.

The amount of deductible penal points from final assessment of state body for representation of unreliable information in each direction of assessment does not exceed 5 points.

16. Information on the elicited facts is reflected in the Section "Conclusions and Recommendations" of the conclusion about results of efficiency evaluation of activities of state body in the directions of assessment.

17. The Section "Conclusions and Recommendations" of the conclusion about results of efficiency evaluation of activities of state bodies, for the purpose of development of recommendations about improvement of quality of rendering the state services and to exception of the available shortcomings of work of the estimated state bodies, joins information on the revealed violations of requirements of the legislation of the Republic of Kazakhstan, and also analysis results of activities of state bodies in the field of rendering the state services.

18. According to the received result of assessment efficiency rate of activities of state body is determined.

High efficiency rate of state body corresponds to indicator of assessment from 90 to 100 points, average degree - from 70 to point 89,99, low degree - from 50 to point 69,99. Activities of the state body which gained less than 50 points by results of assessment are recognized inefficient.

Chapter 2. Assessment in the "Quality of Rendering the State Services" direction

Paragraph §1. General provisions

19. The quality evaluation of rendering the state services is carried out on the state services specified in the Register of the state services approved by the order of the Government of the Republic of Kazakhstan of September 18, 2013 No. 983 (further - the Register).

20. The quality evaluation of rendering the state services is performed on analysis results of information provided by the estimated state bodies in the Agency within the state control of quality of rendering the state services (further - the state control).

21. The quality evaluation of rendering the state services is performed by the following criteria:

1) satisfaction of uslugopoluchatel with quality of rendering the state services;

2) adherence to deadlines of rendering the state services;

3) quality assurance of rendering the state services;

4) internal control behind quality of rendering the state services;

5) extension of the Register of the state services;

6) composite state services;

7) optimization of the state services.

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