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RESOLUTION OF BOARD OF THE NATIONAL BANK OF UKRAINE

of September 2, 2022 No. 198

About approval of the Regulations on implementation by the National Bank of Ukraine of supervision of observance by objects of supervision of the legislation of Ukraine on consumer protection of financial services and limited payment services, requirements to interaction with consumers in case of settlement of overdue debt and modification of the Regulations on implementation of permanent supervision by the National Bank of Ukraine in the markets of non-bank financial services

According to Articles 7, 15, 19, 55, 56 Laws of Ukraine "About the National Bank of Ukraine", to Articles 4, 54 - 56, 66, 67, 73 Laws of Ukraine "About banks and banking activity", to Articles 11, 12, 19 - 21, 42 Laws of Ukraine "About financial services and state regulation of the markets of financial services", to Articles 5, 26 Laws of Ukraine "About consumer crediting", to Articles 77, 78, 81 Law of Ukraine "About payment services", for the purpose of implementation of supervision of observance by suppliers of financial services (including financial payment services), suppliers of limited payment services and the collection companies of Ukraine which state regulation is performed by the National Bank of Ukraine, requirements of the legislation of Ukraine about consumer protection of limited financial and payment services, requirements to interaction with consumers in case of settlement of overdue debt the Board of the National Bank of Ukraine DECIDES:

1. Approve Regulations on implementation by the National Bank of Ukraine of supervision of observance by objects of supervision of the legislation of Ukraine on consumer protection of financial services and limited payment services, requirements to interaction with consumers in case of settlement of overdue debt which is applied.

2. Ceased to be valid according to the Resolution of Board of the National Bank of Ukraine of 14.12.2023 No. 162

3. Recognize invalid:

1) the resolution of Board of the National Bank of Ukraine of February 9, 2021 No. 15 "About approval of the Regulations on implementation by National Bank of supervision of observance of the consumer protection law of financial services by banks";

2) Item 1 of the resolution of Board of the National Bank of Ukraine of June 16, 2021 No. 52 "About approval of the Regulations on implementation by the National Bank of Ukraine of supervision of observance by participants of the market of financial services of the consumer protection law of financial services";

3) the resolution of Board of the National Bank of Ukraine of July 9, 2021 No. 76 "About approval of the Regulations on implementation by the National Bank of Ukraine of supervision of observance of requirements for interaction with consumers in case of settlement of overdue debt (requirements of rather ethical behavior)".

4. To impose control over the implementation of this resolution on the Chairman of the National Bank of Ukraine Kirill Shevchenko.

5. The resolution becomes effective from the date of, its official publication following behind day.

Approved by the Resolution of Board of the National Bank of Ukraine of September 2, 2022 No. 198

Regulations on implementation by the National Bank of Ukraine of supervision of observance by objects of supervision of the legislation of Ukraine on consumer protection of financial services and limited payment services, requirements for interaction with consumers in case of settlement of overdue debt

I. General provisions

1. This Provision is developed according to the laws of Ukraine "About the National Bank of Ukraine", "About banks and banking activity", "About financial services and finance companies" (further - the Law on financial services), "About consumer crediting" (further - the Law on consumer crediting), "About advertizing", "About consumer protection", "About payment services", "About insurance", "About credit unions", "About financial leasing", "About ministerial procedure" (further - the Law on adminprotsedura), other laws of Ukraine and regulatory legal acts of the National Bank of Ukraine (further - National Bank), for the purpose of implementation by National Bank of supervision of observance:

1) suppliers of financial services (including financial payment services), suppliers of accompanying services of requirements of the legislation of Ukraine on consumer protection of financial/payment services, requirements for ethical behavior and about advertizing in the field of financial services and in the payment market, except the stock market (further - the legislation of Ukraine on consumer protection of financial/payment services);

2) suppliers of limited payment services of requirements of the legislation of Ukraine on consumer protection of limited payment services;

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