ORDER OF THE GOVERNMENT OF THE RUSSIAN FEDERATION

of December 30, 2024 No. 1994

About approval of Rules of rendering services of telephone communication and the list of the organizations having the right to perform confirmation of information about the subscriber - physical person

List of amending documents

According to article 44 of the Federal law "About Communication" Government of the Russian Federation decides:

1. Approve enclosed:

Rules of rendering services of telephone communication;

the list of the organizations having the right to perform confirmation of information about the subscriber - physical person.

2. Declare invalid the order of the Government of the Russian Federation of January 24, 2024 No. 59 "About approval of Rules of rendering services of telephone communication" (The Russian Federation Code, 2024, No. 5, the Art. 707).

3. Determine that verification of information about subscribers - the citizens of the Russian Federation who signed service provision agreements of mobile radiotelephone communication till April 1, 2025 about users - citizens of the Russian Federation subscribers - legal entities or individual entrepreneurs to whom subscriber numbers are provided by such subscribers in use till April 1, 2025 and also about the number of rooms selected to such subscribers and (or) users of communication services is performed by telecom operators if - to the citizen of the Russian Federation more than 20 subscriber numbers are allocated and provided to the subscriber in use in total.

4. This resolution becomes effective from the date of its official publication, except for its separate provisions for which other terms of entry into force are provided, and is effective within 6 years from the date of its entry into force.

5. The subitem "b" of Item 122, Item 129, the subitem "an" of Item 130, the paragraph third Item 145, Items 149, 154 and 163 Rules approved by this resolution in the part concerning foreign citizens and stateless persons become effective since January 1, 2025.

6. Item 129, paragraphs of the first and second of Item 145, Items 149 and 154 of the Rules approved by this resolution in the part concerning citizens of the Russian Federation become effective since April 1, 2025.

7. The subitem "an" of Item 115, Items 134 - 144, 146 - 148 and 150 - 153 Rules approved by this resolution become effective since April 1, 2025.

8. The subitem "b" of Item 124 of the Rules approved by this resolution becomes effective since September 1, 2025.

Approved by the Order of the Government of the Russian Federation of December 30, 2024 No. 1994

Rules of rendering services of telephone communication

I. General provisions

1. These rules govern the relations between the subscriber and (or) the user of services of telephone communication and the telecom operator when rendering services of local, intra-zone, long distance and international telephone communication in communication network public, and also when rendering services of mobile radio communication, services of mobile radiotelephone communication and services of mobile satellite radio communication (further - mobile communication) in communication network public (further - services of telephone communication).

2. In these rules the following concepts are used:

"subscriber" - the user of communication services with whom the service provision agreement of telephone communication in case of allocation for these purposes of subscriber number or unique code of identification is signed;

"subscriber line" - the communication line connecting the user (terminal) equipment to terminal element of communication network;

"the subscriber station (the subscriber device)" - the user (terminal) equipment connected to network of mobile communication;

"subscriber number" - the telephone number which is unambiguously determining (identifying) terminal element of communication network or the subscriber station (the subscriber device) connected to network of mobile communication with used in it (in it) the identification module;

"intra-zone telephone connection" - telephone connection between the user (terminal) equipment connected to network of local telephone communication and placed within the territory of the same subject of the Russian Federation or telephone connection between the user (terminal) equipment connected to network of local telephone communication and the user (terminal) equipment connected to network of mobile communication when the subscriber number entering the resource of geographically not determined numbering zone assigned to the same subject of the Russian Federation is allocated to the corresponding subscriber of this network of mobile communication;

"challenge" - the actions made by the subscriber or the user of communication services for the purpose of establishment of connection of the user (terminal) equipment with the user (terminal) equipment of other subscriber or the user of communication services or with terminal element of network of telephone communication and set of the transactions generated by these actions in network of telecommunication;

"additional subscriber number" - the telephone number which is unambiguously determining (identifying) technical and the software of the communication center of network of local telephone communication allowing to perform readdress of the entering challenges;

"unit of tariffing of telephone connection" duration of telephone connection for which provision the payment equal to the rate established for connection of this type is levied from the subscriber or the user of communication services;

"zone of servicing of network of local telephone communication" - the territory within which the user (terminal) equipment unites or can be connected by subscriber line to the communication center which is part of network of local telephone communication of the telecom operator;

"zone of servicing of network of mobile telephone communication" the territory in which the telecom operator provides possibility of connection of the subscriber station (the subscriber device) to network of mobile communication;

"payment card of services of telephone communication" - the data carrier used for bringing to the telecom operator of data on payment (advance payment) of services of telephone communication or payphones;

"code of the choice of the operator of network of telephone communication" - figure or combination of the digits dialed by the subscriber and (or) the user of services of local telephone communication for the choice of the operator of network of long distance and international telephone communication;

"the short text message" - the message consisting of letters and (or) symbols and intended for transfer on network of telephone communication;

"personal account" - the record in the automated settlement system of the telecom operator serving for accounting of amount of the rendered services of telephone communication, receipt and expenditure of the money deposited in payment for services;

"long-distance telephone connection" - telephone connection between the user (terminal) equipment connected to network of local telephone communication and placed within the territory of different subjects of the Russian Federation or telephone connection between the user (terminal) equipment connected to network of local telephone communication within the territory of one subject of the Russian Federation and the user (terminal) equipment connected to network of mobile communication if the subscriber number entering the resource of geographically not determined numbering zone assigned to other subject of the Russian Federation is allocated to the corresponding subscriber of this network of mobile communication;

"the international telephone connection" - telephone connection between the user (terminal) equipment when one user (terminal) equipment is connected to network of local telephone communication and is placed within the territory of the Russian Federation, and other user (terminal) equipment is placed outside the territory of the Russian Federation, or telephone connection between the user (terminal) equipment connected to network of local telephone communication within the territory of the Russian Federation and the user (terminal) equipment connected to network of mobile communication if the subscriber number which is not entering the numbering resource assigned to the Russian Federation is allocated to the corresponding subscriber of this network of mobile communication;

"local telephone connection" - telephone connection between the user (terminal) equipment connected to network of local telephone communication and placed within the territory of the same municipality or the federal city;

"terminal element of communication network" - subscriber set of automatic telephone exchange or port in which there is connection of the user (terminal) equipment with subscriber line;

"donor operator" - the operator of mobile communication whose of communication network transferring of subscriber number is performed;

"operator recipient" - the operator of mobile communication in whose communication network transferring of subscriber number is performed;

"transferring of subscriber number" - set of the organizational and technical actions allowing the subscriber to whom based on the service provision agreement of mobile radiotelephone communication the subscriber number is allocated to keep and use this subscriber number in case of the conclusion of the new contract with other telecom operator in case of observance of the conditions established by these rules;

"payer" - person performing fee of mobile radiotelephone communication;

"the user of communication services" - the person ordering and (or) using services of telephone communication;

"provision of access to network of local telephone communication" - set of actions of the telecom operator of network of local telephone communication for forming of subscriber line and connection with its help of the user (terminal) equipment to the communication center of network of local telephone communication for the purpose of ensuring provision to the subscriber of services of telephone communication;

"provision of access to the communication services rendered by other telecom operator" - ensuring obtaining with one telecom operator of opportunity with his subscriber of the communication services rendered by other telecom operator;

"roaming" - providing opportunity with the telecom operator to the subscriber using the identification module to use services of mobile communication rendered by other telecom operator with which at the subscriber the service provision agreement of mobile communication is not signed;

"soabonenta" - the physical persons who are living in the communal flat, authorized one of residents of this apartment on the conclusion of the service provision agreement of telephone communication providing collective use of the user (terminal) equipment;

"connection on network of mobile communication" - telephone connection between the subscriber station (the subscriber device) connected to network of mobile communication and the user (terminal) equipment connected to network of local telephone communication or the subscriber station (the subscriber device) connected to network of mobile communication;

"the message of multicasting" - the message intended for transfer at the same time to all users of services of mobile communication who are in the territory determined by the telecom operator;

"rate" - the price established by the telecom operator for separate unit communication services;

"tariff plan" - set of conditions under which the telecom operator suggests to use one or several communication services;

"telephone connection" - the interaction between means of communication established as a result of challenge allowing the subscriber and (or) user of communication services to transfer or accept voice and (or) not voice information;

"telephone number" - the sequence of decimal figures conforming to the requirements established in the Russian system and the plan of numbering or internationally numbering of telecommunication public, containing information necessary for making of challenge in network of telephone communication;

"technical capability of rendering services of mobile communication" - availability of the functioning technical means and constructions of mobile communication in zone of servicing of network of mobile communication of the telecom operator, necessary for rendering mobile communication to the subscriber of services;

"technical capability of rendering services of telephone communication with use of additional subscriber number" - availability of the uninvolved means of communication allowing the telecom operator of network of local telephone communication to perform readdress of the entering challenges;

"technical capability of provision of access to network of local telephone communication" - simultaneous availability of uninvolved mounted reservoir of the communication center in which action area connection of the user (terminal) equipment to network of local telephone communication, and the uninvolved communication lines allowing to create subscriber line of communication between the communication center and this user (terminal) equipment is requested;

"the communication center of network of telephone communication" - the means of communication performing functions of systems of switching.

3. The relations of the telecom operator with the subscriber and (or) the user of services of telephone communication arising when rendering services of telephone communication in the territory of the Russian Federation are performed in Russian.

4. The telecom operator shall provide observance of mystery of the telephone negotiations transferred on networks of telecommunication.

Restriction of the right to the mystery of telephone negotiations is allowed only in the cases provided by the Federal Laws.

Information about the subscriber - physical person, become known to the telecom operator owing to agreement performance about rendering services of telephone communication, including rendering services of local, intra-zone, long distance and international telephone communication in communication networks public, and also rendering services of mobile communication in communication network public (further - the agreement), can be used for rendering help and other information services or be transferred to the third parties only with the consent of this subscriber, except as specified, provided by the Federal Laws.

The consent of the subscriber - physical person, the payer in case of fee of mobile radiotelephone communication, person using allocated to the subscriber - to the legal entity or the individual entrepreneur subscriber number (further - the user of communication services of the subscriber - the legal entity or the individual entrepreneur), on processing of its personal data is not required for the purpose of:

implementation by the telecom operator of calculations for the rendered communication services;

transfers to the telecom operator of information on the payer by the organization which performed acceptance of money when implementing cash calculations for services of mobile radiotelephone communication;

transfers by the organizations having the right to perform confirmation of information about the subscriber - physical person, to the telecom operator of personal data, stipulated in Item 140 these rules;

notifications on the arisen debt, including persons acting on behalf of the telecom operator for communication services and (or) for other services technologically inseparably linked with communication services;

interactions with the federal state information system "Single System of Identification and Authentication in the Infrastructure Providing Information and Technological Interaction of the Information Systems Used for Provision of the State and Municipal Services Electronically" (further - single system of identification and authentication);

considerations of claims.

5. For separate categories of officials of public authorities, diplomatic and consular representatives of foreign states, representatives of the international organizations, and also separate categories of physical persons benefits in priority and in the order of use of services of telephone communication can be established.

Categories of officials and physical persons which have the right to benefits when rendering services of telephone communication are determined by international treaties of the Russian Federation, legal acts of the Russian Federation and legal acts of subjects of the Russian Federation.

6. The telecom operator provides to the subscriber and (or) the user of communication services possibility of use of services of telephone communication 24 hours a day if other is not established by the legislation of the Russian Federation. For the purpose of counteraction to fraudulent actions with the consent of the subscriber restriction for the entering challenges and transfer of text messages can be set.

7. Rendering services of telephone communication can be followed by provision by the telecom operator of other services technologically inseparably linked with services of telephone communication and directed to increase in their consumer value, in case of observance of the requirements provided by legislative and other regulatory legal acts of the Russian Federation.

The list of other services, technologically inseparably linked with communication services, directed to increase in consumer value of communication services which the telecom operator has opportunity to provide to the subscriber and (or) the user of communication services is determined by the telecom operator independently.

8. In case of emergency situations of natural and technogenic nature the telecom operator according to the procedure, determined by legislative and other regulatory legal acts of the Russian Federation, shall render to the subscriber having the right to that and (or) the user of communication services of service of telephone communication in priority procedure, and also has the right to stop or limit rendering services of telephone communication temporarily.

9. The telecom operator according to the procedure, determined by legislative and other regulatory legal acts of the Russian Federation, shall provide in zone of the emergency notification of the population signaling of the notification and emergency information on the dangers arising in case of threat of origin or emergence of emergency situations of natural and technogenic nature, and also when conducting military operations or owing to these actions about rules of conduct of the population and need of holding actions for protection.

Disclaimer! This text was translated by AI translator and is not a valid juridical document. No warranty. No claim. More info