ORDER OF THE MINISTER OF LABOUR AND SOCIAL PROTECTION OF THE POPULATION OF THE REPUBLIC OF KAZAKHSTAN

of December 26, 2025 No. 419

About approval of Rules of work, maintenance and access to information systems and databases

According to the subitem 7) of article 9 of the Law of the Republic of Kazakhstan "About informatization", and also the subitem 79) of Item 15 of the Regulations on the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan approved by the order of the Government of the Republic of Kazakhstan of February 18, 2017 No. 81 "Some questions of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan" I ORDER:

1. Approve the enclosed Rules of work, maintenance and access to information systems and databases.

2. Recognize invalid some orders according to appendix to this order.

3. To department to ensure safety of the Ministry of Labour and Social Protection of the Republic of Kazakhstan in the procedure established by the legislation:

1) state registration of this order in the Ministry of Justice of the Republic of Kazakhstan;

2) placement of this order on Internet resource of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan after its official publication;

3) within ten working days after state registration of this order in the Ministry of Justice of the Republic of Kazakhstan submission to Department of legal service of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan of data on execution of the actions provided by subitems 1) and 2) of this Item.

4. To impose control of execution of this order on the supervising vice-Minister of Labour and Social Protection of the population of the Republic of Kazakhstan.

5. This order becomes effective after ten calendar days after day of its first official publication.

It is approved Ministry of artificial intelligence and digital development of the Republic of Kazakhstan

Approved by the Order of the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan of December 26, 2025 No. 419

Rules of work, maintenance and access to information systems and databases

Chapter 1. General provisions

1. These rules of work, maintenance and access to information systems and databases (further – Rules) are developed according to the subitem 7) of article 9 of the Law of the Republic of Kazakhstan "About informatization" (further – the Law), the subitem 79) of Item 15 of the Regulations on the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan (further - the Ministry) approved by the order of the Government of the Republic of Kazakhstan of February 18, 2017 No. 81 "Some questions of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan" and determine operating procedure, maintenances and access to information systems and databases (further – IS).

2. Action of these rules extends to the users who are working, accompanying and having access to IS.

3. In Rules the following basic concepts are used:

1) the IS administrator – person performing system maintenance of software and hardware and maintenance of IS;

2) information – the information about persons, objects, facts, events, the phenomena and processes fixed in any form, constituted or received by owners of information and which is available at their order;

3) information access – the right of everyone guaranteed by the state, enshrined in the Constitution and the laws of the Republic of Kazakhstan to freely receive and distribute information by any method which is not prohibited by the law;

4) objects of informatization – electronic information resources, the software, Internet resource and information and communication infrastructure;

5) the owner of objects of informatization – subject to which the owner of objects of informatization granted rights of possession and uses of objects of informatization in the limits determined by the law or the agreement and procedure;

6) maintenance of object of informatization – the ensuring use put into commercial operation of object of informatization according to its appointment, including actions for carrying out adjustment, modification and elimination of defects of the software without carrying out upgrade and implementation of additional functional requirements and on condition of preserving its integrity;

7) information security in the field of informatization (further – information security) – condition of security of electronic information resources, information systems and information and communication infrastructure from external and internal threats;

8) information system – the organizational arranged set of the information and communication technologies, service personnel and technical documentation realizing certain technological actions by means of information exchange and intended for the solution of specific functional objectives;

9) the information security administrator (further – the IB administrator) – the person exercising control over fulfillment of requirements on protection of electronic information resources, providing access to IS;

10) the database – data set, organized according to the conceptual structure describing characteristics of these data, and also interrelations between their objects;

11) SKUD – control and management system for access to information systems;

12) the request of access – the request for registration (creation of accounting record) of the user and provision to it (or its change) access rights to information systems;

13) the specifications and technical documentation – set of the documents determining general tasks, the principles and requirements to creation and use (operation) of objects of informatization, and also control of their compliance to the established requirements in the field of informatization;

14) the applicant – the legal entity performing activities in the field of rendering the state services according to the legislation of the Republic of Kazakhstan;

15) the user – the subject of informatization using objects of informatization for accomplishment of specific function and (or) task;

16) technical documentation – documentation set on object of informatization based on which creation and development of object of informatization, and also its trial and commercial operation is performed;

17) owner of electronic information systems – Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan;

18) electronic information resources – the data in electronic and digital form containing on the electronic medium and in objects of informatization.

Chapter 2. Operating procedure with information systems and databases

4. Work with IS represents set of actions of users which need to be observed during the work with IS.

Actions of users of IS are performed on the basis of the teams entered by IS developers. These teams allow to systematize work of users of IS and to regulate their legal responsibility during the work with IS.

5. Users of IS:

1) is used by IS according to their application;

2) follow rules of information security during the work with IS;

3) ensure safety of logins and passwords, do not allow their transfer to the third parties;

4) is timely updated by passwords;

5) inform the IS administrators or the IB administrators on the facts of violation of integrity of data, failures in functioning of IS, incidents of information security.

6. During the work with IS it is not allowed to users:

1) to use someone else's accounts;

2) independently to change parameters of functioning of IS without the permission of the IS administrators;

3) to copy, modify, delete or distribute the data containing in IS without appropriate authority;

To use 4) IS for the purpose of which are not connected with execution of service duties;

To load 5) into IS the software which is not approved with the IS administrators;

6) to take actions capable to lead to violation of operability of IS or compromise of information.

7. Actions of users in IS are subject to registration in SKUD.

8. All works on maintenance, updating, change of functionality of IS are performed by the IS administrators.

Chapter 3. Procedure for maintenance of information systems and databases

9. Ensuring maintenance of IS is performed according to the Law and the information security policy of the Ministry approved according to Item 30 of Single requirements in the field of information and communication technologies and the ensuring information security approved by the order of the Government of the Republic of Kazakhstan of December 20, 2016 No. 832.

10. The owner of objects of informatization through the IS administrators provides working capacity, performs rapid response to requests of users concerning functioning of IS.

11. IS function in the Kazakh and Russian languages in the round-the-clock mode.

12. Sources of information on emergence of technical failure in functioning of IS are:

1) the message of the user submitted by means of feedback form according to Item 7 of these rules;

2) the message of the specialists of the administrator who are carrying out monitoring of functioning of IS;

3) the software and hardware on monitoring and detection of defects of IS used for determination of working capacity and availability of functionality, which found technical failure;

4) the IS system magazines in which the records testimonial of origin or possibility of technical failure are registered.

13. The user submits the application about emergence of technical failure by e-mail or by phone which is specified in IS the containing following data:

1) surname, name, middle name (in case of its availability), position, the personal unique identifier (login) of the user;

2) address reason;

3) contact information of the user (phone number, e-mail address).

14. Users in case of technical issues on the services provided through IS address the IS administrators by means of form of the feedback placed on Internet resource. The address of users contains the following data:

1) contact information;

2) investment (file);

3) address subject;

4) text of the address;

5) e-mail address.

15. The term of accomplishment of the request no more than three calendar days from the date of application of the user if the reason of the address of the user is connected with functioning of IS.

16. The IS administrators place the following information on functioning on IS:

1) instructions in text and video formats, frequently asked questions and answers to them;

2) about new opportunities of Internet resource for informing users.

17. For the purpose of ensuring operability of IS, the owner of electronic information systems through the IS administrator provides:

1) smooth operation of IS in the round-the-clock mode, including festive and the days off;

2) safety, protection, recovery in case of failure or damage of information, backup and control over timely updating of information in IS, the automated accounting, safety and periodic archiving of information of all addresses of IS;

3) introduction of adjustments, modifications in the IS program code within permission of addresses, and elimination of defects of IS, without carrying out upgrade and implementation of additional functional requirements and on condition of preserving its integrity;

4) interaction with information systems of state bodies and other objects of informatization;

5) placement of additional types of information;

6) carrying out audit of condition of IS;

7) connection to the Operational center of information security according to article 7-2 of the Law.

Chapter 4. Procedure for access to information systems and databases

18. For provision of access to IS it is necessary to register the user in IS.

19. The procedure of registration (creation of accounting record) of the user and provision to it (or its change) access rights to IS is initiated by the request of access.

The application of access to IS is submitted through SKUD.

20. The accounting record of the user contains the personal unique identifier (login) and the temporary password for the first entrance to IS under which it is registered and works in IS.

21. Organizational support of processes of registration of the user and provision to it or changes of its access rights to IS is performed by the IB administrator based on the submitted applications.

22. According to the arrived requests of access to IS, the IB administrator within three working days from the moment of receipt of the request directs the answer to the corporate e-mail specified in the request.

In the answer the personal unique identifier (login) and the temporary password for the first entrance, or information on refusal in satisfaction of the request of access to IS in case of lack of the basis for provision of access to IS is specified.

23. The order on employment, movement of other position, dismissal of the employee approved within one year before date of application forms the basis for application of access to IS. The copy of the document which formed the basis goes appendix to the request of access to IS.

24. The temporary password for the first entrance to IS is replaced with the user in case of the first entrance to IS. Process of registration of users is considered the user of the password completed after change for the first entrance to IS.

25. Issue of the personal unique identifier (login) and the temporary password for the first entrance to IS to the user is registered the IB administrator in the magazine of registration of users and issues of personal unique identifiers (logins) in form according to appendix 1 to these rules, except as specified uses of SKUD automatically.

26. During the work in IS it is not allowed:

1) use by several users of the same personal unique identifier (login);

2) transfer by the user of the of the personal unique identifier (login) and password to other persons.

27. In case of dismissal, transfer into other work the position in the organization of the applicant, expansion (reduction) of functional obligations of the user, work-related in IS, is made change of the rights of the user based on again submitted application.

28. Accounting record of the user with which use the entrance to IS was not performed more than 30 (thirty) calendar days and (or) violations of information security are revealed, it is blocked.

29. For activation of the blocked accounting records on the basis specified in Items 21 and 22 of these rules and also in case of loss of the password and (or) the personal unique identifier (login), not providing requirements for safety of the personal unique identifier (login) and the password with the applicant the repeated application in form according to appendix 2 to these rules is submitted.

30. Access to IS is provided to exclusively acting staff of state bodies and public institutions within their ex-officio full powers.

Access to IS to other persons is not provided, except as specified, stipulated by the legislation the Republic of Kazakhstan.

31. Users in case of operation of IS are guided by the Law and the specifications and technical documentation, state standards in the field of information technologies and information security, information security policy of the owner of electronic information systems.

Appendix 1

to Rules of work, maintenance and access to information systems and databases

Form

Magazine of registration of users and issue of personal unique identifiers (logins)

№	Region/ref. number, date of the letter of the applicant and entrance. number, date of the letter of the owner of IS	The name of information systems and databases to which access is provided	Registration date of users and issue of personal unique identifiers (logins)	Basis	Surname, name, middle name (in case of its availability) the administrator	Note

Appendix 2

to Rules of work, maintenance and access to information systems and databases

Form

Request for registration (creation) of accounting record of the user and provision to it (or its changes) access rights to information systems

I ask ____________________________________________________

________________________________________________________________
   (provide access, block, change the user's rights to
to information systems, with indication of the basis on which the application is submitted)

№	Surname the Name Middle name (in case of its availability), IIN, login, office number, the cell phone, the IP address of the computer of the user	Name of position of the user, structural division of the applicant	The name of information systems and databases to which access is provided	The name of functions (actions) performed in information systems

We ask to send data on the e-mail address _________________________.

_____ _________ 20 __ years

_______________________________________/____________________
   (Surname, name, middle name (in case of its availability), the signature of the head)

Appendix

to the Order of the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan of December 26, 2025 No. 419

List of invalid some orders

1. The order of the Minister of health and social development of the Republic of Kazakhstan of January 28, 2016 No. 63 "About some questions of maintenance and access to information systems and databases" (it is registered in the Register of state registration of regulatory legal acts at No. 13371);

2. Item 2 of the List of some orders of the Minister of health and social development of the Republic of Kazakhstan, the acting minister of work and social protection of the population of the Republic of Kazakhstan and the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan to which changes are made the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan approved by the order of April 2, 2020 No. 121 "About introduction of amendments to some orders of the Minister of health and social development of the Republic of Kazakhstan, the acting minister of work and social protection of the population of the Republic of Kazakhstan and the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan" (it is registered in the Register of state registration of regulatory legal acts at No. 20295).

3. Item 11 of the List of some orders of the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan and the acting minister of health care and social development of the Republic of Kazakhstan to which changes are made the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan approved by the order of March 16, 2021 No. 78 "About introduction of amendments to some orders of the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan and the acting minister of health care and social development of the Republic of Kazakhstan" (it is registered in the Register of state registration of regulatory legal acts at No. 22354).

4. The order of the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan of September 24, 2021 No. 349 "About modification of the order of the Minister of health and social development of the Republic of Kazakhstan of January 28, 2016 No. 63 "About some questions of maintenance and access to information systems and databases" (it is registered in the Register of state registration of regulatory legal acts at No. 24532).

Disclaimer! This text was translated by AI translator and is not a valid juridical document. No warranty. No claim. More info