of March 5, 2014 No. 185
About approval of standards of the state services in the field of housing and communal services
According to the subitem 3) of article 6 of the Law of the Republic of Kazakhstan of April 15, 2013 "About the state services" the Government of the Republic of Kazakhstan DECIDES:
1. Approve enclosed:
1) standard of the state service "Purpose of the Housing Help";
2. Recognize invalid some decisions of the Government of the Republic of Kazakhstan according to appendix to this resolution.
3. This resolution becomes effective after ten calendar days after day of its first official publication.
Prime Minister of the Republic of Kazakhstan
S. Akhmetov
Approved by the Order of the Government of the Republic of Kazakhstan of March 5, 2014, No. 185
1. The state service "Purpose of the Housing Help" (further - the state service).
2. The standard of the state service is developed by the Ministry of regional development of the Republic of Kazakhstan (further - the Ministry).
3. The state service appears Managements of coordination of employment and social programs of the cities of Astana and Almaty, departments of employment and social programs of areas, cities of regional value (further - the service provider).
Reception of applications and issue of results of rendering the state service are performed through:
1) the Republican state company on the right of economic maintaining "Service center of the population" of Committee on control of automation of the state services and coordination of activities of service centers of the population of the Ministry of Transport and Communications of the Republic of Kazakhstan (further - TsON);
2) the web portal of "the electronic government" www.egov.kz (further - the portal).
4. Term of rendering the state service:
1) from the moment of delivery of document package in TsON, and also in case of the address on the portal - 10 (ten) calendar days.
Day of delivery of document package is not included into TsON of rendering the state service in time, at the same time the service provider provides result of rendering the state service a day before the termination of term of rendering the state service;
2) the maximum allowed time of expectation for delivery of document package - 15 (fifteen) minutes;
3) the maximum allowed time of servicing - 15 (fifteen) minutes.
5. Form of rendering the state service: electronic (partially automated) and (or) paper.
6. Result of rendering the state service - the notification on purpose of the housing help (further - the notification).
Form of provision of result of rendering the state service: electronic.
In case of the request of uslugopoluchatel for receipt of the notification on paper the notification is drawn up in electronic format, unpacked and certified by seal and the authorized signature TsONa.
In case of the address through the portal the result of rendering the state service goes to uslugopoluchatel to "personal account" in electronic form, certified by the digital signature (further - the EDS) the authorized person of the service provider.
7. The state service is rendered to free of charge physical persons: to needy families (citizens) who are constantly living in this area, having the right to the housing help (further - uslugopoluchatel).
8. Working schedule:
1) TsONa - Monday through Saturday from 9:00 till 20:00 o'clock, without interruption for lunch, except days off and holidays according to the labor law of the Republic of Kazakhstan. The state service is rendered also procedure for electronic queue, without making an appointment and the accelerated servicing, in case of desire of uslugopoluchatel, "booking" of electronic queue by means of the portal is possible;
2) the portal - round the clock (except for technical breaks in connection with carrying out repair work).
9. List of the documents necessary for rendering the state service in case of the address of uslugopoluchatel (or his representative by proxy):
1) in TsON:
the statement in form according to appendix 1 to this standard of the state service;
the identity document of uslugopoluchatel (the original is submitted for identification of the identity of uslugopoluchatel);
Disclaimer! This text was translated by AI translator and is not a valid juridical document. No warranty. No claim. More info
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The document ceased to be valid since January 10, 2016 according to Item 1 of the Order of the Government of the Republic of Kazakhstan of December 23, 2015 No. 1034